Customer Applications Engineer, Inspection, Laser Scanning Products

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

RESPONSIBILITIES

• Responsible for providing technical applications support for the development and implementation of KLA Pattern Laser Scanning products in customer fabrication facilities.
• Respond to customer requests and provide outstanding support with effective communication.
• Responsible for recipes development to find key defects of interest (DOI) using KLA LS inspection tools.
• Makes presentations on all aspects of existing and new product features.
• Be responsible for acceptance test, customers training, recipe setup, project execution, and related activities.
• Works together with KLA service engineers to troubleshoot and identifying tool problems and help to issue and drive POA’s (Plan Of Action) as part of 7-step problem solving methodology.
• Escalates field apps issue to division and follow up for issue fix.
• Provides follow-up support in disseminating technical information on specific applications.
• Drive penetration, share and adoption of product with customer.
• Understand customer’s production workflow for KLA solutions to provide maximum value to customers. Identify gaps and challenges, and areas of further collaboration.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Assists sales staff in assessing potential application of company products to meet customer needs.
• Generate BKM and publish technical paper.

QUALIFICATIONS

• Master’s Degree in a Physical Sciences or Engineering field is required, or Bachelor’s degree with semiconductor experience and knowledge.
• An advanced degree in a technical field related to thin-film deposition, metrology, or surface characterization is beneficial.
• Ability to perform complex data analysis using data-analysis tools, Excel, JMP, MATLAB or equivalent.
• A background in IC processing/Semiconductor equipment strongly desirable.
• Teamwork is critical so having a good balance between technical skills and people skills is a must.
• Must have excellent communication, organizational, analytical, and interpersonal skills.
• Candidate will be required to frequently present results to internal as well as external customers.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.