• Develops, manages, and oversees the Security Operations training and competency program in collaboration with the Security Operations Manager.
• Establishes and maintains standardized, role-based training curricula for Security Officers, nursing, physicians, and other high-risk staff.
• Ensures all training programs align with Arizona WPV statute (§36-420.03), DNV NIAHO standards, CMS Conditions of Participation, and organizational policies.
• Leads the enterprise Workplace Violence Prevention (WPV) training program, including orientation, annual education, and refresher/just-in-time training.
• Ensures WPV training includes recognition of escalating behavior, prevention strategies, de-escalation techniques, response protocols, reporting, and post-incident actions.
• Designs and implements risk-based mock drills and exercises (e.g., workplace violence, combative patients, behavioral health events, elopement).
• Conducts or coordinates security training rounds in clinical and non-clinical areas to reinforce real-time learning and situational awareness.
• Uses incident data, security reports, and risk assessments to prioritize training focus areas and drive program improvements.
• Develops and delivers department-specific training tailored to role-based risks, including clinical, provider, and frontline staff environments.
• Ensures Security Officers receive advanced, scenario-based training (de-escalation, patient interaction, situational awareness, use of force as applicable).
• Develops and maintains competency validation tools, and ensures completion, documentation, and audit readiness of all training, competencies, and certifications.
• Evaluates program effectiveness and provides regular reporting and dashboards to leadership, while leading continuous improvement efforts and serving as a subject matter expert in WPV and security training.
• Performs other duties as assigned to support overall effectiveness of department and organization.

Education: High school diploma or equivalent.

Certification/Licensure:

• Possession of a current and valid U.S. motor vehicle license. Must be 21 years of age or older. Must remain eligible to drive, per KHI policy. 

• De-escalation class with 90 days of hire.

• BLS within 90 days of hire. (American Heart Association or American Red Cross only).

• Obtain and maintain an Arizona Department of Public Safety (DPS) Unarmed Security Guard License.

   

Knowledge and Skills:

• Knowledge of security operations and workplace violence risks in healthcare environments.
• Strong written and verbal communication skills.
• Ability to develop and deliver training materials and competency assessments.
• Ability to use computer systems and applications for documentation and tracking purposes.

Education: College level degree

Experience:

Prior experience as a trainer or educator in healthcare security or public safety.

Instructor certification in de-escalation, defensive tactics, or workplace violence prevention.

Healthcare or hospital environment experience preferred.

Certification/Licensure:

• Arizona security officer license.
• International Association of Healthcare Security Certification and/or Safety as a Certified Healthcare

 Security Officer (CHSO)

• Basic Life Support (BLS) certification or ability to obtain per KRMC policy. 
• Completion of FEMA IS 100, 200, 700 and 800.

Exposure Categories:

• Category II: Expected duties have possible exposure to blood, body fluids or tissues.
• Potential for exposure to chemical, biological, and radioactive substances: Asbestos, Formaldehyde, Ethylene oxide, Mercury.
• Routine exposure to potentially hostile individuals: workplace violence.

• Must be able to stand and walk for 60% to 70% of the time; must be able to sit 30% to 40% of the time; must be able to run.
• Must be able to distinguish phone rings and callers’ voices against regular background noise and conversation.
• Occasionally bends, stoops, kneels, climbs, and descends ramps, stairs, ladders and reaches in the daily functions of duties.
• Must be able to lift 40 to 50 pounds.