Senior End User Computing Engineer

Location: London, England, United Kingdom

Department: Technology, Technology Services

Workplace: hybrid

Employment Type: full

Description

Who are we?👋

Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs. 

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. 

Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. 

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

Where do you come in?

Are you passionate about delivering a high-quality user-centric service?

As a senior EUC Engineer, you will play a pivotal role in designing, managing, and evolving the full lifecycle of our end user devices, ensuring that our laptop, mobile, and collaboration tools are secure, performant, and aligned with our business objectives. This is a hands-on role requiring a balance of technical depth, user empathy, and operational oversight

Join us to make a significant impact, drive innovation, and help shape the future of our digital workplace.

What you will be doing: 🖋️

• Manage the full lifecycle of EUC assets, including procurement, provisioning, refresh, and secure disposal
• Lead 2nd/3rd line support for EUC technologies, mentoring service desk teams and improving technical capability
• Administer Intune and drive endpoint compliance, security baselines, and MDM/MAM strategy
• Oversee application packaging, patching cycles, and device performance monitoring
• Own meeting room and collaboration tech, supporting AV infrastructure and in-office events
• Champion documentation, automation, and operational excellence across EUC services
• Support Ki’s IT transformation, helping shape our independent digital estate and internal best practice

Requirements

• Proven experience in an EUC, desktop support, or endpoint management role
• Hands-on expertise with Microsoft Intune, Autopilot, and endpoint security policies
• Excellent working knowledge of Windows 10/11 and Microsoft 365 tools
• Experience with hardware provisioning, asset tracking, and device refresh cycles
• Strong analytical and troubleshooting skills across hardware and software platforms
• Strong stakeholder engagement across multiple stakeholder types; for example suppliers, customers and our technical colleagues
• Clear communicator with the ability to document and present technical information effectively
• Experience supporting organisations through transformation, demerger, or platform migrations
• Basic PowerShell scripting or automation skills
• Familiarity with ITSM tools such as Freshservice or ServiceNow
• Knowledge of ITIL practices and configuration/asset management principles (certification a plus)

Benefits

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

What to expect during the recruitment process:

1. Initial recruiter screening call
2. Interview with hiring manager
3. Technical Interview (this may vary depending on the role)
4. Values Interview