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Keywords Studios

Senior Engineering Manager

Pune, Maharashtra
Java Clojure Python JavaScript Elasticsearch Kafka Redis MongoDB PostgreSQL
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Description

Sr. Engineering Manager

Location: Pune, Maharashtra, India

Department: Helpshift

Workplace: hybrid

Employment Type: full

Description

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.


As anĀ EngineeringĀ ManagerĀ you will get a chance to workĀ  with and manage a technically rigorous but fun team of engineers. Our engineers are product minded (https://blog.pragmaticengineer.com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems. Please check out ourĀ EngineeringĀ Blog:Ā HelpshiftĀ EngineeringĀ to get a sense of all the interesting work going on at Helpshift.

About the role:Ā 

  • You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
  • Evaluate software solutions and system performance, as well as supervising the software development team.
  • Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
  • Manage the development, deployment, and integration of software solutions.
  • Strive to improve performance, efficiency and sustainability of product.
  • Advocate on behalf of team members
  • Demonstrate patience and use effective explanations when mentoring junior software developers.
  • Plan and execute strategies for completing projects on time.
  • Determine the need for training and talent development.
  • Hire team members and contractors.
  • Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
  • Collaborate with other team leaders and departments.

Qualifications:Ā 

  • Bachelor's degree in softwareĀ engineering, computer science, information systems, information technology, or similar.
  • 5+ years of experience in software development.
  • 3+ years experience in team management.
  • Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
  • Leadership, team building, and mentoring skills
  • Exceptional interpersonal and communication skills.
  • In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
  • Production experience of systems using Elasticsearch, Kafka, Redis
  • Ability to keep up with software industry trends and innovation.

Nice to have:Ā 

  • Have experience in managing 10+ engineers
  • Proficiency in documenting processes and monitoring performance metrics.
  • Knowledge of functional programming is a plus. (We use Clojure)
  • Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.
Keywords Studios
Keywords Studios

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