About the role:
● Evaluate software solutions and system performance, as well as supervising the software development team.
● Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
● Manage the development, deployment, and integration of software solutions.
● Strive to improve performance, efficiency and sustainability of product.
● Advocate on behalf of team members
● Demonstrate patience and use effective explanations when mentoring junior software developers.
● Plan and execute strategies for completing projects on time.
● Determine the need for training and talent development.
● Hire team members and contractors.
● Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
● Collaborate with other team leaders and departments.
● Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
● 5+ years of experience in software development.
● 2+ years experience in team management.
● Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
● Leadership, teambuilding, and mentoring skills
● Exceptional interpersonal and communication skills.
● In-depth knowledge of at least one programming languages such as Java, Clojure, Python or JavaScript.
● Ability to keep up with software industry trends and innovation.
● Have experience in managing 8+ engineers
● Proficiency in documenting processes and monitoring performance metrics.
● Knowledge of functional programming is a plus. (We use Clojure)
● Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.
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