Software Engineer III

• Work on the Resiliency, Availability and Latency of our Core Platform/ServicesOwn and publish API’s (internal) for the Helpshift ecosystem and enable feature teams to use our Core Platform.
• Seek out difficult impediments to our efficiency as a team ("technical debt") and implement solutions that will enable the entire team to iterate faster.
• Advocate on behalf of team membersDemonstrate patience and use effective explanations when mentoring junior software developers.
• Hire team members and contractors.
• Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
• Keep calm and learn everyday.

Must Have

• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• 5+ years of experience in software development.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Exceptional interpersonal and communication skills.
• In-depth knowledge of at least one programming language such as Java, Clojure, Python or Javascript.
• Ability to keep up with software industry trends and innovation.

Nice to Have

• Knowledge of functional programming is a plus. (We use Clojure)
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale
• Proficiency in documenting processes and monitoring performance metrics