Data Analyst - Player Engagement Operations

Note that this role will support operations and will need flexibility working on shifting schedules. Role is also expected to work on a hybrid setup (on-site requirements would depend on business needs).

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

We are looking for a Data Analyst to analyze data across our client based to identify meaningful trends and insights, and derive benchmark data based on specific requirements.

You will bring a strong background in data analysis – research, organizational and analysis – and several years’ experience with multiple data analysis tools. You will support management and customer facing teams with better data-driven understanding and decision-making for customer initiatives.

• Interpret and refine customer requirements/requests for data
• Develop and present actionable insights to internal teams, as well as external customers
• Build analytical dashboards from structured datasets to track customer health and actionable insights
• Collaborate with the professional services team on custom data requests for enterprise customers
• Identify trends and opportunities for growth through analysis of complex datasets
• Evaluate organizational methods and provide source-to-target mappings and information model specification documents for datasets
• Create best-practice reports based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning customer data
• Work directly with managers and internal teams to fulfill data projects that are critical to the business

• Ability to present complex information in an easy-to-understand manner
• Strong desire to learn the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc.
• Ability to solve problems logically and systematically with attention to detail
• Exceptional verbal and written communication skills
• Collaborative working style with the ability to effectively interface with different organizations and personalities
• Self-motivated with ability to work remotely

• Advanced SQL, and BigQuery knowledge, with a proven track record of applying these skills to analyze complex customer behaviour datasets.
• Analytical skills to produce data-backed insights that help improve game design, including experience using statistics, probability, or other quantitative methods.
• Experience working with data visualisation tools, such as Looker, Tableau and PBI.
• Strong presentation skills with the ability to create compelling and engaging presentations.

Advantage if you have any of the ff.:

• Experience in Python
• Experience working in the gaming industry
• Skills specific to Looker & LookML
• Experience working with a modern data stack including tools like: AWS, Databricks, dbt, Fivetran, Looker, Looker Studio, MariaDB, Postgres, and Redshift