Note that this role will support operations and will need flexibility working on shifting schedules. Role is also expected to work on a hybrid setup (on-site requirements would depend on business needs).
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! ๐ฎ๐ฅ
We are looking for a Data Analyst to analyze data across our client based to identify meaningful trends and insights, and derive benchmark data based on specific requirements.
You will bring a strong background in data analysis โ research, organizational and analysis โ and several yearsโ experience with multiple data analysis tools. You will support management and customer facing teams with better data-driven understanding and decision-making for customer initiatives.
- Interpret and refine customer requirements/requests for data
- Develop and present actionable insights to internal teams, as well as external customers
- Build analytical dashboards from structured datasets to track customer health and actionable insights
- Collaborate with the professional services team on custom data requests for enterprise customers
- Identify trends and opportunities for growth through analysis of complex datasets
- Evaluate organizational methods and provide source-to-target mappings and information model specification documents for datasets
- Create best-practice reports based on data mining, analysis, and visualization
- Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning customer data
- Work directly with managers and internal teams to fulfill data projects that are critical to the business
- Ability to present complex information in an easy-to-understand manner
- Strong desire to learn the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc.
- Ability to solve problems logically and systematically with attention to detail
- Exceptional verbal and written communication skills
- Collaborative working style with the ability to effectively interface with different organizations and personalities
- Self-motivated with ability to work remotely
- Advanced SQL, and BigQuery knowledge, with a proven track record of applying these skills to analyze complex customer behaviour datasets.
- Analytical skills to produce data-backed insights that help improve game design, including experience using statistics, probability, or other quantitative methods.
- Experience working with data visualisation tools, such as Looker, Tableau and PBI.
- Strong presentation skills with the ability to create compelling and engaging presentations.
Advantage if you have any of the ff.:
- Experience in Python
- Experience working in the gaming industry
- Skills specific to Looker & LookML
- Experience working with a modern data stack including tools like: AWS, Databricks, dbt, Fivetran, Looker, Looker Studio, MariaDB, Postgres, and Redshift
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