Keywords Studios

Data Analyst - Player Engagement Operations

Manila, Philippines
Python AWS MariaDB PostgreSQL SQL
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Description

Note that this role will support operations and will need flexibility working on shifting schedules. Role is also expected to work on a hybrid setup (on-site requirements would depend on business needs).

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! ๐ŸŽฎ๐Ÿ”ฅ

We are looking for a Data Analyst to analyze data across our client based to identify meaningful trends and insights, and derive benchmark data based on specific requirements.

You will bring a strong background in data analysis โ€“ research, organizational and analysis โ€“ and several yearsโ€™ experience with multiple data analysis tools. You will support management and customer facing teams with better data-driven understanding and decision-making for customer initiatives.

  • Interpret and refine customer requirements/requests for data
  • Develop and present actionable insights to internal teams, as well as external customers
  • Build analytical dashboards from structured datasets to track customer health and actionable insights
  • Collaborate with the professional services team on custom data requests for enterprise customers
  • Identify trends and opportunities for growth through analysis of complex datasets
  • Evaluate organizational methods and provide source-to-target mappings and information model specification documents for datasets
  • Create best-practice reports based on data mining, analysis, and visualization
  • Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning customer data
  • Work directly with managers and internal teams to fulfill data projects that are critical to the business
  • Ability to present complex information in an easy-to-understand manner
  • Strong desire to learn the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc.
  • Ability to solve problems logically and systematically with attention to detail
  • Exceptional verbal and written communication skills
  • Collaborative working style with the ability to effectively interface with different organizations and personalities
  • Self-motivated with ability to work remotely
  • Advanced SQL, and BigQuery knowledge, with a proven track record of applying these skills to analyze complex customer behaviour datasets.
  • Analytical skills to produce data-backed insights that help improve game design, including experience using statistics, probability, or other quantitative methods.
  • Experience working with data visualisation tools, such as Looker, Tableau and PBI.
  • Strong presentation skills with the ability to create compelling and engaging presentations.

Advantage if you have any of the ff.:

  • Experience in Python
  • Experience working in the gaming industry
  • Skills specific to Looker & LookML
  • Experience working with a modern data stack including tools like: AWS, Databricks, dbt, Fivetran, Looker, Looker Studio, MariaDB, Postgres, and Redshift
Keywords Studios
Keywords Studios
Audio Content Digital Media Video Games

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