Location:

Job Details

• Contribute to the design, delivery, automation, and support of Enterprise Content Management infrastructure services and solutions; partners cross-functionally to come up with solutions.
• Builds, maintains, and documents infrastructure components for work assigned; performs peer reviews.
• Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
• Embraces mentorship and training from senior engineers; shares own perspective on KeyBank processes and/or applicable trends and previous experiences.

REQUIRED QUALIFICATIONS

• Education/Certifications: Bachelor’s Degree or equivalent work experience required
• Experience: 7+ years of Infrastructure Support experience
• Experience with infrastructure support for IBM CMOD, IBM FileNet or other enterprise content management products
• Possess strong written and verbal communication skills
• Knowledge of Infrastructure Support responsibilities; ability to monitor infrastructure functions and resolve issues to maintain system reliability.
• Ability to work with internal support teams, infrastructure vendor support teams, participate in projects, and work individually to accomplish tasks.
• Regular on-call support rotation

PREFERRED QUALIFICATIONS

• Experience with infrastructure for IBM CMOD V10.5.x, FileNet V5.5, OpenText Intelligent Capture or other Enterprise Content Management product
• A willingness to learn new technologies
• Experience with troubleshooting sessions including multiple teams
• Tests continuous improvement ideas to reduce expenses and/or improve efficiency.
• Follows and recommends IT standards (e.g. info security, audit, compliance, etc.).
• Assesses the technical viability of new and existing solutions and capabilities.
• Contributes to technical documentation, specifications, and project artifacts to deliver mature monitoring, improved resiliency, and high availability.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $67,000 to $101,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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