Location:

The Redeployment Center Tech Lead will join KeyBank's provisioning team to help maintain daily operations within the Redeployment Center. This collaborative team supports internal clients, supporting branches and corporate sites, and ensure on time delivery of various projects.
 

Essential Job Functions

• Engage in the support of Key’s computer platforms at retail branches, corporate campuses, and data center locations. 
• Provide high level of customer service to Key's internal client base.
• Effectively communicate with the end user
• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers.
• Complete work on assigned tickets within SLA.
• Use industry standard concepts, practices, and procedures.
• Rely on documented and established guidelines to perform the functions of the job.
• Communicate using excellent grammar and listening skills.
• Work closely with team and produce clear documentation.
• Learn new things and adapt to new procedures.
• Manage daily operations within team.

Required Skills

• 2 + years of technical support experience in a computer support environment.
• Possess an associate degree in computer science and/or business, or the work experience equivalent.
• Work within a customer oriented, positive team environment.
• Demonstrate strong interpersonal, oral, and written communication skills for communications to technical and non-technical staff.
• Provide support on multiple projects and initiatives within scope, budget, and timeline.
• Track corporate IT assets throughout computer lifecycle.
• Install, support, and maintain desktop applications.
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems 
• Configure, troubleshoot, and repair hardware.
• Understanding of reporting within ServiceNow
• Ability to lift 50 lbs. 

Preferred Skills

• Support desktop and mobile operating systems 
• Configure, troubleshoot, and repair hardware.
• Configure network connectivity, including mobile computing.
• Demonstrate functional knowledge of information security and best practices.
• Possess excellent customer service skills.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000 to $95,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.