Housekeeping Order Taker Housekeeping & Laundry

Key Responsibilities

• All hotel features/services, hours of operation.
• All hotel room types, numbers/names, layout, appointments, amenities, and locations.
•  Housekeeping services available for guests. 
•  Available laundry/dry cleaning services and hours of operation.
•  Meet with the Housekeeping supervisor/departing supervisor to review business status and follow-up actions.
•  Access all functions of a computer system in accordance with departmental specifications.
•  Set up work station with necessary supplies, maintain cleanliness throughout shift.
•  Legibly complete requisition for additional supplies/materials and submit to manager.
•  Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
•  Review the designated in-house guest list and be familiar with guests' names and room locations.
•  Print designated reports and distribute accordingly.
•  Update room status report in accordance with departmental procedures.
•  Contact the floor supervisor to resolve floor discrepant rooms.
•  Monitor and track status of out of order rooms; update accordingly.
•  Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
•  Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
• Document pertinent information in departmental log book. 
• Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
• Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Inventory and management of stock control.
•  Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Benefits