Housekeeping Admin Assistant Housekeeping & Laundry

Key Responsibilities

• Maintain complete knowledge of:

• All hotel features/services, hours of operation.

• All hotel room types, numbers/names, layout, appointments, amenities and locations.

• Housekeeping services available for guests. 

• Available laundry/dry cleaning services and hours of operation.

• Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.

• Access all functions of computer system in accordance with departmental specifications.

• Set up work station with necessary supplies, maintain cleanliness throughout shift.

• Legibly complete requisition for additional supplies/materials and submit to manager.

• Maintain updated resource materials on all vendors and information to accommodate guest inquiries.

• Review designated in-house guest list and be familiar with guests' names and room locations.

• Print designated reports and distribute accordingly.

• Update room status report in accordance with departmental procedures.

• Contact floor supervisor to resolve floor discrepant rooms.

• Monitor and track status of out of order rooms; update accordingly.

• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.

• Communicate departmental and guest needs as they arise with respective Housekeeping personnel.

• Document pertinent information in departmental log book.

• Maintain security and accurate record of all guest room keys issued to Housekeeping staff.

• Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.

• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.

• Inventory and management of stock control.

Benefits