Information Technology Engineer, Tier 2

Keeper is hiring an Information Technology Security Engineer to join our IT team. This role is working on-site 5 days per week out of our El Dorado Hills, California office.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

The Information Technology Engineer Tier 2 will report to the Director of IT and will work collaboratively across our Information Security and Compliance Department. You will play a crucial role managing IT resources, developing and implementing IT policies and continually improving IT security. This will be accomplished effectively through technical resolution, guidance and support.

Responsibilities

• Manage and maintain onsite equipment, servers, and network infrastructure in Keeper offices worldwide. 
• Manage global IT resources and infrastructure as a Tier 2 resource
• Execute technical projects to continually improve availability and security of IT resources with minimal interruption of business operations
• Improve and streamline IT business processes throughout the organization
• Responsible for resolution of IT issues escalated by Tier 1 IT team members.
• Build Intune MDM and Kandji MDM software packages and apply policies
• Administer Company Firewalls and Network
• Deliver IT services to employees and enable fulfillment of business objectives and service level agreements
• Implementing IT and Information Security policies and procedures, participating in Information Security and Compliance audits and managing physical and cloud-based IT assets

• Maintain IT asset management tracking and conduct regular asset inventory audits
• Assist the Information Security team in the resolution of security incidents on IT assets
• Setup and maintain Windows and MacOS workstations and laptops, mobile devices and IT assets while ensuring the systems meet Keeper’s strict security requirements

• Responsible for employee onboarding and offboarding tasks, including management and provision access to IT assets
• Maintains IT asset management tracking and conducts regular asset inventory audits
• Assist the Information Security team in the resolution of security incidents on IT assets
• Work with third-parties and IT vendors to implement, maintain and resolve issues to ensure delivery of IT services to employees
• Maintain physical security services, such as door access and camera systems in facilities

• 7+ years experience managing Information Technology systems
• Proficient with Microsoft Windows and MacOS operating systems; familiarity with Linux
• Expert level knowledge of cloud-based IaaS/SaaS infrastructure and MDM services, including Google Workspace, Microsoft Azure, Microsoft Intune, Kandji, Ninja One, and Amazon AWS
• Experience managing MDM policies and implementing DLP in both Google Workspace and Microsoft Intune
• Ability to build cross-functional relationships, influence and collaborate at all organizational levels
• Outstanding verbal and written communications skills for a global audience
• A degree in Information Technology or relevant technology field, or equivalent experience
• Must be able to lift up to 30 pounds as part of the regular job duties
• Some occasional work may be required outside of normal business hours to provide IT support to Keeper offices located around the world. 
• Keeper is FedRAMP authorized, therefore, all applicants must be a “U.S. Person”