Solution Architect, Agentic AI Delivery

Location: New York City or Remote

Department: Engineering - Solutions Delivery

Kasisto is seeking a creative and resourceful Solution Architect to work with customers on the design, development, and deployment of agentic applications for financial services. This hands-on role will include integration with enterprise systems, knowledge sources, communication channels, and analytics tools as part of the end-to-end solution.

We will consider only candidates who reside in New York, New Jersey, Massachusetts, Georgia, or Texas.

Key Responsibilities

• Act as a trusted advisor, guiding customers on implementation options and deployment activities. 
• Lead the discovery process with customers to capture their technical requirements and business objectives.
• Drive consensus with the customer on the proposed approach and timeframe.
• Identify and craft requirements for capabilities that need to be created as part of the recommended solution.
• Participate in project-specific development activities, either as the primary developer or contributing to a team effort.
• Assist with validation of the complete solution in development, staging, and production environments.
• Monitor and optimize deployments in response to evolving business needs.
• Create and maintain the documentation archive specific to each implementation. 

Required Skills

• At least 3 years of  hands-on experience in solution architecture and integration, preferably in the financial services industry.
• Experience implementing solutions incorporating AI, ideally agentic AI in a production environment.
• Working knowledge of the regulatory, security, and governance needs of financial institutions.
• Strong ability to communicate clearly with technical and non-technical stakeholders from the trenches to the C-suite.
• Proficiency with AWS and Azure environments.
• Capable of building production-ready scripts or code for data manipulation and API integration, either directly or using AI tools.
• General knowledge of Java or Python sufficient for building, enhancing, and debugging proprietary tools.
• Comfortable with solving problems in a complex and ambiguous context. 
• Willingness to “wear many hats” and “roll up your sleeves” as is common in a fast-paced, nimble company such as ours.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Desired Skills

• Experience with banking platforms such as Candescent, Q2, FIS, and Jack Henry.
• Familiarity with voice systems and modern telephony.
• Understanding of contact center architecture and operations.
• Conversational Spanish fluency, ideally as a native speaker.

What We Offer

• Base salary of $120,000 to $140,000, commensurate with experience.
• Comprehensive benefits package.
• Collaborative work environment within a small team focused on delivery projects.
• Hands-on experience with leading AI technology.
• Unfortunately, we are unable to provide visa sponsorship now or at any time in the future, and relocation assistance will not be provided.

About Kasisto

Kasisto delivers AI you can bank on. We enable financial institutions around the world to deploy intelligent digital agents that are trusted, compliant, and deeply knowledgeable about assisting both employees and customers. Our agentic AI platform, KAIgentic, allows organizations to tap into a wide range of knowledge sources and integrate with their operational infrastructure, enabling conversational assistance through websites, mobile apps, and voice communications.