Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
What You’ll Do
The Systems Engineer will ensure the overall system reliability, uptime, health, and performance of the Kaseya infrastructure. You’ll work closely with various stakeholders to understand the architecture and design of your environment in order to help quickly resolve service impacting issues, detect and self-heal problems before they become service impacting, and provide valuable information and data back to the individual teams in order to improve the long-term reliability of the platform.
A Look Inside the Job:
- Assist team members with maintaining complex environments that service applications, components, and self-service/internal tooling in Kaseya’s production and working environments.
- Assist team members with ensuring quality systems monitoring using in-house tooling.
- Collaborate with Senior Engineers from the various software application engineering teams to help ensure proper documentation, process consistency to assure end to end reliability and awareness.
- Troubleshoot technical issues quickly and effectively; contribute to improvements for processes based on post-mortem analysis.
- Participate in a rotational on-call program; enhance troubleshooting techniques and utilities to ensure quick resolution to service impacting issues. Communicate with Users, Support, and Development teams to resolve technical issues.
About You:
- Excellent communication skills.
- Self-motivated & willing to learn.
- Degree in Computer Science or related field, or equivalent experience.
- Experience with software development, automation, infrastructure as code, and/or data-driven analysis.
- Experience with configuration management tools such as Puppet, Ansible, or Salt.
- Hands-on experience with mainline programming and scripting languages such as Bash, Python, or Perl.
- Familiar with standard tools and platforms that enable continuous delivery such as GitLab, Jenkins, Kubernetes, or Docker.
- Hands-on experience with virtualized and bare metal infrastructure; KVM and OpenStack experience preferred.
- Experience troubleshooting systems and hardware failures.
- Preference for monitoring and automating everything.
- Ability to operate in a fast paced environment.
- Ability to work independently and as part of a team.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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