Senior Engineer (Infrastructure Management Services)
Location: Bangalore, India
Department: NOC/IT Services
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Key Responsibilities
- Perform server monitoring and troubleshooting for all Active Directory components and roles, including:
- DNS, DHCP
- Remote Desktop Services (RDS)
- DFS Replication (DFSR)
- Active Directory Replication
- Group Policy Objects (GPOs)
- Triage and resolve server performance monitoring alerts, including CPU, memory, disk, and service-level issues.
- Identify, analyze, and resolve disk space issues, including:
- Drive/disk capacity monitoring
- Disk and storage resizing/expansion
- Coordination with storage teams when required
- Manage Windows patching activities, including:
- Troubleshooting patch failures
- Applying Cumulative Updates (CU) for Microsoft Exchange
- Performing Windows Server version upgrades
- Plan and execute patching of virtual machines hosted in Hyper-V clustering environments, ensuring minimal service disruption.
- Monitor and troubleshoot backup jobs, ensuring backup success and data integrity.
- Actively participate in Disaster Recovery (DR) operations, including:
- Restoration activities
- DR testing and drills
- Validation and documentation of recovery procedures
- Provide hands-on troubleshooting and support for virtualization platforms, including:
- Hyper-V / Hypervisor environments
- VMware infrastructure
- Manage and troubleshoot antivirus and security applications, addressing alerts, policy issues, and performance impact.
- Apply basic networking knowledge to troubleshoot infrastructure issues, including:
- IP addressing, DNS resolution, and routing basics
- Network connectivity and firewall-related coordination
- Document incidents, resolutions, and standard operating procedures (SOPs).
Required Skills & Experience
- Strong experience in Windows Server administration and Active Directory services
- Hands-on expertise in server monitoring and alert triage
- Solid knowledge of disk/storage management in Windows environments
- In-depth understanding of Windows patch management and Exchange CU updates
- Experience with Hyper-V clustering and virtual machine management
- Practical experience in backup solutions and disaster recovery
- Working knowledge of virtualization platforms (Hyper-V / VMware)
- Experience supporting AV and endpoint security tools
- Basic but solid understanding of networking concepts
- Strong troubleshooting, analytical, and communication skills
Preferred Qualifications
- Certifications such as MCSE, MCSA, VMware, Azure, or equivalent
- Experience in enterprise or managed services environments
- Exposure to ITIL processes (Incident, Problem, Change Management)
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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