Senior Engineer - Cloud Ops

Senior Engineer

Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premises. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more.

 The company was founded in 2000 and is privately held with a presence in over 20 countries. To learn more, please visit http://www.kaseya.com.

Job Profile:

The Senior Engineer is responsible for monitoring and management of Kaseya Cloud SaaS production environments & internal servers running on Virtual and Hybrid Data Centers like VMware, AWS, Microsoft Azure and will be working as part of a global engineering team to contribute the following.

Responsibilities:

• Support and maintain Kaseya’s globally distributed SaaS infrastructure.
• Manage and monitor VMs running in a hybrid virtualization environment (Hyper-V, VMWare, Amazon EC2 and Azure)
• Enhance and support our global infrastructure and Cloud software monitoring solutions.
• Effectively communicate and collaborate with R&D, Customer Success, Support and Operations teams
• Resolve hardware, operational, infrastructure, performance and application incidents.
• Provide preventative maintenance, troubleshooting and quickly resolve problems to ensure infrastructure and application stability.
• Provision new servers as required to anticipate production server capacity requirements.
• Participate in weekly maintenance and on-call duties which may require off hours work.

Skills and Experience

• 3 + years Windows Administration experience (Active Directory, IIS, Disk management, Windows Patching, Performance) with troubleshooting and administering Linux-based production systems (Ubuntu, RHEL)
• Basic Scripting in PowerShell, bash and python environments is a plus.
• Experience in P2V, VMotion and VMware virtual center.
• Cloud Infrastructure experience - Amazon Cloud or MS Azure
• Strong fault analysis/determination and problem-solving skills
• Strong interpersonal skills with the ability to work in a distributed team environment.
• Strong organizational skills and ability to multitask.
• Basic computer and network security skills
• Willingness to work in Rotational shifts in a 24/7/365 environment and available for after-hours support.

Working knowledge in the following areas is a big plus:

• Databases such as MSSQL, MySQL and Postgres
• Container technologies such as Docker

Qualifications

• Bachelor's degree in computer science, Information Technology or equivalent work experience
• Relevant Microsoft/Linux Certifications

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.