Senior Director Product Management

Job Summary: We are seeking a highly experienced Senior Product Director to lead a global product management team. The ideal candidate will have extensive experience with Salesforce, CPQ, CRM, and Service Cloud, along with relevant certifications. This role requires a strategic leader with a proven track record of driving product vision, strategy, and execution.

Key Responsibilities:

• Define and drive the product line strategy, ensuring alignment with the overall company vision and goals.
• Evangelize the product vision to customers, partners, employees, and investors.
• Represent the customer by building impactful, personal customer relationships and bringing the customer's voice into the creation process.
• Own requirements, specifications, and release plans, ensuring ongoing customer feedback and validation.
• Lead cross-functional teams to achieve revenue and profitability targets.
• Collaborate with engineering and user experience teams to define and develop best-in-class product experiences.
• Recruit and retain top talent, inspiring the team with genuine enthusiasm and passion.
• Lead financial planning and analysis activities, including investment cases, bookings targets, margin analysis, and monitoring the health of the product line.
• Develop KPIs to measure and track product performance and success.

Qualifications:

• 15+ years of experience as a senior leader in IT or product management.
• Extensive experience with Salesforce, CPQ, CRM, and Service Cloud.
• Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified CPQ Specialist, Salesforce Certified Service Cloud Consultant).
• Proven track record of driving product vision, strategy, and execution.
• Strong business acumen with knowledge of MSPs and corporate/BIS systems.
• Excellent communication and interpersonal skills.
• Ability to lead cross-functional teams and manage multiple stakeholders.
• Strong analytical and problem-solving skills.

Key Experience:

1. Salesforce CPQ Configuration and Customization: Proficiency in configuring and customizing Salesforce CPQ to meet business requirements, including setting up product bundles, pricing rules, discount schedules, and approval processes.
2. Integration Skills: Experience integrating Salesforce CPQ with other systems such as ERP, CRM, and third-party applications using tools like MuleSoft, NetSuite, and Azure AD.
3. Technical Expertise: Strong understanding of Salesforce platform capabilities, including Apex, Visualforce, Lightning components, and SOQL. Ability to write and review code, perform code reviews, and ensure best practices are followed
4. Business Analysis and Requirement Gathering: Ability to work closely with stakeholders to gather and analyze business requirements, translate them into technical specifications, and ensure that the CPQ solution aligns with business goals.
5. Problem-Solving and Analytical Skills: Strong problem-solving skills to identify and resolve issues related to CPQ processes, pricing, and product configurations. Analytical skills to assess the impact of changes and optimize the CPQ system.
6. Communication and Collaboration: Excellent communication skills to effectively collaborate with cross-functional teams, including sales, finance, and IT. Ability to articulate technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Experience with other technologies such as ERPs, Oracle EPM, Mulesoft, Snowflake, and Microsoft.
• Experience in managing and innovating business processes and back-office systems.
• Knowledge of financial planning and analysis, including investment cases and margin analysis.
• Relevant Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Administrator, and Salesforce Certified Service Cloud Consultant