Manager, Project Management

Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively. The Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed implementation. If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you.

KEY RESPONSIBILITIES:

Team Leadership: Inspire and lead a talented team of project managers, fostering a culture of collaboration, innovation, and excellence. Provide mentorship and guidance to ensure professional growth.

• Strategic Execution: Oversee the planning, execution, and delivery of complex projects that align with Kaseya's strategic goals. Ensure projects meet quality standards and are delivered on time and within budget.
• Stakeholder Collaboration: Work closely with cross-functional teams, including product development, sales, and customer success, to ensure alignment and successful project outcomes. Build strong relationships with stakeholders at all levels.
• Resource management and On-boarding: Oversee resource schedules to structure the team to manage different projects and customers in different time zones. On-boarding new project managers and fostering continued education within the team.

• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure project success. Provide regular updates and insights to senior leadership, driving informed decision-making. Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun.

• Process Optimization: Continuously evaluate and enhance project management processes. Implement best practices and innovative tools to improve efficiency and effectiveness.
• Risk Management: Proactively identify potential project risks and develop mitigation strategies to ensure successful project delivery.
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

• Manage a portfolio of complex initiatives that span multiple lines of business

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets.

• Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives
• Other duties as assigned

WHAT YOU’LL BRING

• Understanding of the Project Management Institute (PMI) framework
• Knowledge of various project management methodologies (ie. Agile, SCRUM, etc)
• Excellent organization and time management skills
• Strong leadership, diplomatic and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations
• Effective resource planning and risk management skills
• Excellent communication, interpersonal and writing skills
• Demonstrate sound judgment, problem-solving, and decision-making skills.
• Anticipate and understand the impact of decisions on the project and customer success.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Business Analyst skills
• Customer relationship management focus

QUALIFICATIONS: 

• 6+ years of experience in project management, with at least 2 years in a leadership role.
• PMP, Agile, or similar project management certification preferred.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders.
• Strong analytical and problem-solving skills, with a focus on delivering results.
• A passion for technology and a desire to drive positive change.
• Strong background in Software Implementation preferred.

PREFERRED EXPERIENCE

• Salesforce experience
• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience
• Managerial experience in deploying IT software solutions a plus
• Experience with emerging cloud, hosting and web technologies.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !