Head of AI Operations

About the Role

We are on a mission to revolutionize professional services through the seamless integration of human expertise and artificial intelligence. Guided by our core values—Data-driven, Humble, Courageous, Innovative, and Lean—we aim to optimize every aspect of our business and customer interactions. This role will lead transformative change and make a meaningful impact on our organization and the industry as we become a leading AI company in the $5 trillion dollar professional services space.  

What You’ll Do

As the Head of AI Operations, you will be a dedicated bold, AI champion driving the adoption, optimization, and strategic evolution of AI across all internal teams at JustAnswer. To meet our ambitious AI aspirations, we need a full-time leader with a clear mandate to accelerate AI's impact. Thie role will lead strategic programs, reimagine organizational practices, manage cross-functional efforts, and ensure alignment with our company’s mission and values. 

Key Responsibilities

• AI Strategy and Program Leadership: Develop and implement a comprehensive AI strategy aligned with organizational goals. Lead cross-departmental AI efforts, ensuring cohesive execution and measurable outcomes. 
• AI Tool Assessment and Optimization: Conduct end-to-end evaluations of AI tools in use across the organization to identify opportunities for optimization. Provide actionable insights on AI spending and the value derived, enabling data-driven investment decisions. 
• Behavioral Change and Alignment: Drive organizational behavior change to foster a culture of AI integration and continuous learning. Align disparate teams to work collaboratively, breaking silos and building synergy. 
• Build, Buy, or Borrow Recommendations: Assess AI tools and technologies to determine the most effective strategy for achieving organizational goals. Provide clear recommendations on whether to develop in-house solutions, purchase tools, or collaborate with external providers. 
• Project Management and Execution: Oversee the execution of AI-related efforts, managing timelines, resources, and risks with precision. Regularly communicate progress, milestones, and results to stakeholders across the company. 
• Champion JustAnswer Values: Embed our core values of being Data-driven, Humble, Courageous, Innovative, and Lean into all AI-related efforts. Foster a positive and inclusive work culture that drives employee engagement and empowerment. 

What We’re Looking For

• Leadership Experience: Proven track record in leading complex, organization-wide programs, ideally related to AI, technology, or digital transformation. 
• AI Knowledge: Solid understanding of AI technologies, trends, and best practices in applying AI to drive business impact. 
• Strategic Thinking: Ability to define long-term strategic goals while managing day-to-day execution. 
• Organizational Influence: Exceptional communication and influencing skills to inspire change and align diverse teams. 
• Data-Driven Approach: Analytical mindset with a focus on leveraging data for decision-making and optimization. 
• Project Management Skills: Strong planning, execution, and prioritization skills to drive results effectively. 
• Alignment with Values: Demonstrated commitment to fostering a work environment that aligns with JustAnswer’s values and culture. 

Desired Outcomes in the First 120-days 

• Deliver at least three high-impact, AI-powered "quick wins" across different departments.
• Complete an organization-wide audit of all AI tools and technologies, providing an assessment of their effectiveness and alignment with goals.
• Assessment of all AI tools across the organization reporting current adoption rates, costs, and performance.
• Provide a detailed analysis of AI-related expenditures and their ROI.
• Improving alignment and coordination among various AI training courses/workshops/materials.
• Deliver a self-service hub/AI University.
• Launch programs to embed AI adoption into daily workflows, with measurable cultural shifts evident by the 6-month mark.
• Provide strategic recommendations on what  AI tools to buy, build, or borrow for the various needs across the organization.
• Deliver a comprehensive AI operational strategy including metrics of success (e.g. adoptions rates, ROI, etc.) 
• Organize an AI Virtual Summit or similar event to share and celebrate learnings and successes internally.
• Lead the process on the IMUA awards program (Bold with AI) 

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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