Technical Support Engineer - “Software” (Contrail, CSO)

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Description: 
Position:  Technical Support Engineer - “Software” (Contrail, CSO)
Business Unit: Juniper TAC -Customer Focused Technical Support
Location: Bangalore

Customer Focused Technical Support ( CFTS) 

Juniper Networks " Customer Focused Technical Support" Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network profile and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also provide Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity.   

Job Description:

Responsibilities:

• Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
• Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
• Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile; including their network topology, features, configurations, and service history that results in faster resolution.
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Mentor newly hired support engineers and peers in technical areas of speciality.

This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis.

Primary Skills and experience required: 

• Excellent Customer handling and communication (verbal and written) skills
• Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
• Experience in understanding and debugging SDN, SD-WAN environments
• Experience with networking routing protocols like OSPF, BGP, etc.
• Service Providers specific L2/L3 VPN, MPLS, EVPN , VXLAN, IPSec, Hub/Spoke network use cases.
• Good understanding of networking virtualization (Container Networking, OpenStack Networking)
• Sound knowledge of Linux/Unix architectures and debugging.
• Scripting languages like Python, Shell.
• Good knowledge of  Data Representation types (XML, JSON, YAML)

Preference to have understanding/Exposure/Expertise in one or more areas: 

• Knowledge of Juniper SRX/MX/EX/QFX platforms is a plus.
• Good understanding of Virtualization and containerization (KVM, Docker/LXC, Kubernetes etc)
• Good understanding of OpenStack, Cloud Stack, Ansible etc

Experience: 

• Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry. 
• Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -
  • 3+ years extensive SDN, SD-WAN and Virtualization experience.
  • Preferred Certifications – JNCIP, CCIP, OpenStack, CKA(Kubernetes). 

About Juniper Networks

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. The company serves customers and partners worldwide. Additional information can be found at www.juniper.net

 
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.