Staff, Technical Support Engineer - PP1012159

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Staff Technical Support Engineer

Location: Sunnyvale, CA

This position is for the Juniper Level3 (L3) TAC (Technical Assistance Centre) role to support routing products (hardware based, virtualized products), like Mx, ACX and PTX, vMx, cRPD.

This is an individual contributor role. There will be weekend coverage as per roster.

Responsibilities:

• Drive critical and complex issues with internal and external stakeholders.
• Upskill team members by mentoring, trainings etc.
• Engagement in improvement of products, documentations, processes, tools etc.
• Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Be ready to learn new technologies and new products.
• Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
   

Basic Requirements

• Requires B.E. in Electronics Engineering or Computer Science with at least 12+ years of experience in the Networking industry.
• Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
• Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.
   

Primary Skills

• Thorough understanding (Packet level) of –
  • IP Packet flow, OSI layers
  • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • IP routing protocols (BGP, OSPF, ISIS , RIP)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Experience in PTP/ SyncE protocols.
  • MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
• Understanding/Exposure/Expertise in one or more areas –
  • MPLS Traffic Engineering, LDP, RSVP, Segment Routing
  • Multicast technologies NG-MVPN, PIM
  • Perl/Unix/Expect scripting
  • Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT or other equivalent certifications.
     

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Minimum Salary: $123,750.00

Maximum Salary:$189,750.00

The pay range for this position is expected to be between $123,750.00 and $189,750.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.