Site Reliability Engineer (SRE) - Home based in Poland

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

We have developed a Cloud Services platform, based on microservices architecture, hosting SaaS applications for large enterprises and internet service providers. As we scale our offerings, we are expanding our support capabilities in Europe. This position involves providing site reliability engineering support needed by our customers. 

Responsibilities:

The candidate will be part of the Site Reliability engineering team whose mission is to manage cloud operations, deploy microservices and monitor the overall health. The engineer will also take proactive measures to exceed customer SLAs, plan capacity, understand the overall cloud services platform architecture, and the end to end customer solution needs.

· Help in getting the solution deployed for the customer during POC and working with them to ensure all their design needs are met.

· Operate, maintain and support production systems/applications; ensure that the systems are accessible and available

· Deploy, maintain and improve availability and performance of production environment to ensure high quality through early detection of issues

· Develop metrics to monitor health and security of applications and micro services running on cloud in AWS infrastructure

· Deploy code and infrastructure in AWS using continuous integration/continuous delivery (CI/CD) tools for delivering features, fixes and system updates in development, integration and production environments

· Ensure systems availability to adhere to customers SLAs and plan capacity

· Participate in change management process, as appropriate

· Escalate issues to engineering team, as appropriate, and be the point of contact for customers until the issue is resolved.

· Work with customers to deliver high quality service and look for constant improvements/optimizations in the way things are done.

· Work with the development team in resolving the issues found.

Minimum Qualifications:

· Possess outstanding problem-solving skills in the diagnosis and resolution of customer issues

· Background using public cloud infrastructure like AWS

· 4+ years hands-on experience with AWS, Docker, Jenkins, Terraform, Kubernetes, Ansible, Salt

· 4+ years of automation using Python or any other programming/scripting language

· 4+ years of experience in managing SaaS applications infrastructure with REST based test automation experience using Python

· Ideally detailed understanding of IP routing, Security and Cloud services such as CGNAT, IPSec, IDP and SDWAN/SDN for different customer use cases.

· The candidate should have thorough understanding of networking fundamentals (TCP/IP, UDP, DHCP, DNS, ICMP, AR, routing and switching).

Preferred Qualifications:

· Prior experience in Public cloud operations like GCP or Azure is a desirable.

· Experience and thorough understanding of Micro service development architecture, Agile development model.

· Knowledge of build pipeline/infrastructure like Jenkin, GitHub, CICD would be added advantage.

· Bonus points for experience with the ELK Stack – ElasticSearch, LogStash and Kibana.

· Working knowledge of RDBMS and Cassandra databases

· Work alongside project management teams to successfully monitor progress and implementation of initiatives

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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