Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices, with the ability to implement these practices within an application or platform
• Fluency in at least one programming language (e.g., Python, Java Spring Boot, .NET)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and hands-on experience in observability practices including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform)
• Experience with container technologies and container orchestration platforms (e.g., ECS, Kubernetes, Docker)
• Experience troubleshooting common networking technologies and issues
• Ability to identify and resolve problems related to complex data structures and algorithms
• Ability to collaborate and communicate effectively across different levels and stakeholder group

Preferred qualifications, capabilities, and skills

• Experience mentoring or coaching engineers on site reliability practices and engineering standards
• Familiarity with cloud platforms and infrastructure-as-code practices in large-scale enterprise environments
• Experience contributing to or leading communities of practice, internal knowledge sharing, or engineering guilds
• Exposure to chaos engineering or fault injection methodologies to proactively test system resilience
• Ability to evaluate and introduce emerging technologies that improve platform reliability and reduce operational toil