Job Responsibilities 

• Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes.
• Run cross-organization execution governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through.
• Manage the reliability investment portfolio through delivery—sequencing work, resolving dependencies, and ensuring the highest-impact initiatives land predictably.
• Ensure SLI/SLO implementation is delivered end-to-end (instrumentation, measurement, reporting) with consistent execution and adoption across clouds.
• Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.
• Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).
• Deliver systemic remediation outcomes by translating incident/ticket/telemetry insights into funded, executed fixes that remove repeat failure modes and bottlenecks.
• Ensure operational readiness and change safety requirements are executed in delivery workflows, improving release outcomes and reducing change-related incidents.
• Drive delivery of observability improvements (metrics/logs/traces coverage, alert quality, dashboards) that improve signal quality and operational decision-making.
• Deliver measurable automation and toil reduction, increasing self-service and reducing tickets/pages and manual operational work.Leverage AI to increase delivery efficiency and predictability (faster synthesis of multi-source inputs, risk/dependency visibility, reduced reporting overhead, quicker insights-to-actions) and partner with risk/control teams to support control requirements and evidence, with partial accountability for outcomes.

 Required qualifications, capabilities, and skills

• Equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 

• Proficient knowledge of the product development life cycle, design, and data analytics
• Deep experience in multi-cloud platforms, infrastructure services, automation, and operational tooling.
• SRE domain expertise: SLIs/SLOs, error budgets, observability, incident/problem management, operational readiness, and reliability analytics.
• Proven transformation leadership across matrixed, global organizations; strong executive communication and stakeholder influence.