Principal Technical Program Manager

Location: New York, NY, United States

As a senior leader in IT Organization Management within the Employee Platforms - Workplace Technology team, you'll take a macro view of technology and innovation across the firm to develop solutions that have an everyday impact on customers, clients and businesses around the globe. As a leader of organizational, operational and technological change, you'll build partnerships with business groups across the firm. You'll also manage a high-performing team of IT managers from multiple job families who share your passion for technology and innovation. When you join JPMorgan Chase & Co., you gain access to the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community and through our partnerships with some of the most important tech firms in the world.

Job responsibilities

• Partner with senior business and technology stakeholders to drive transparency, governance, and decision-making aligned to clear success metrics and measurable outcomes.
• Lead development and execution of business strategy, annual plans, and long-term objectives, translating priorities into roadmaps, milestones, and deliverables.
• Own end-to-end delivery of complex, cross-functional programs; run working groups and steering forums, managing dependencies, risks/issues, and actions to closure.
• Apply advanced analytical reasoning to evaluate program/team performance, identify improvement opportunities, and implement data-driven optimizations to increase efficiency and effectiveness.
• Optimize workforce planning, capacity modeling, and productivity, supporting talent development and capability building across the organization.
• Establish and run central office financial reporting routines (budget/forecast/actuals, accrual coordination, variance analysis, and executive-ready reporting in Excel/PowerPoint).
• Define and execute vendor management strategy and governance (vendor portfolio support, KPI/SLA performance, service reviews, escalation, and continuous improvement) in partnership with Procurement/Legal/Finance/Risk.
• Drive organizational change by ensuring adoption of new processes and systems through effective communication, training, and operating rhythm (QBRs/MBRs, town halls, strategy sessions, recognition).
• Create and maintain high-quality program communications, documentation, and internal knowledge resources (e.g., SharePoint) with strong executive storytelling and design acumen.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization 
• Expertise in Resource Management; Technological, Organizational and/or Operational Change Management; Portfolio Management; Conflict Resolution; Negotiation; Budget/Financial Management, including Business Case Completion; Controls; and Partnership and Influence
• In-depth knowledge of at least one technology discipline (e.g., software delivery, infrastructure management)
• Ability to build an innovative culture
• Strategic planning (e.g., roadmap creation and execution)
• Experience in large-scale software development in one or more programming language
• Expertise in working in partnership with colleagues throughout the firm and in leading collaborative teams to achieve common goals
• BS/BA degree or equivalent experience

Preferred qualifications, capabilities, and skills

• Experience supporting a central program execution and/or business services office

About Us

About the Organization