Data Scientist, Senior Associate - Customer Analytics

Location: OH, United States

The Consumer Community Banking (CCB) Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data, building competitive advantages for our businesses while providing value and protection for customers. The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science, and machine learning. We are actively engaged in ensuring impact at the front line and with customers through Sales and Marketing transformation. We have a strong partnership with our dedicated Technology partners, who provide us with cutting-edge data and analytics infrastructure. The team also offers significant learning and mobility opportunities for career development and future growth.

As a Data Scientist Senior Associate within the Affluent, Core, and Emerging (ACE) Analytics team, supporting Affluent Customer Analytics within our Consumer Bank Decision Sciences team you unify data and analytics talent across Chase to responsibly leverage data, building competitive advantages for our businesses while providing value and protection for customers. You will work on measuring the effectiveness of and driving Chase’s Consumer Bank strategies across marketing, sales, distribution, pricing, and customer analytics. The results and learnings from these analyses, which seek to quantify both statistical and practical significance, are used to drive future strategy using a full suite of analytical techniques. 

Job responsibilities:

• Develop reporting and conduct complex analyses in partnership with Consumer Bank product and finance teams, including product and servicing channel performance analyses, client engagement and attrition analyses, customer segmentation work, and more.
• Utilize AI tools to build efficiencies in BAU processes, uncover actionable insights from large/complex datasets, and accelerate analysis and decision-making through responsible, well-governed automation and experimentation
• Consult with business partners on analytical needs and make strategy recommendations.
• Solve unstructured business problems and develop deep dive analyses of customer behavior using a variety of analytic, statistical, and machine learning tools/techniques.
• Break down complex analytic results and concepts into relevant and digestible takeaways, and present them to stakeholders and senior management.
• Continuously develop skills to provide best-in-class analytics to the business.

Required qualifications, skills, and capabilities:

• Master’s degree in a quantitative discipline or a Bachelor’s degree and 3+ years of experience in a quantitative discipline (Data Science/Analytics, Mathematics, Statistics, Physics, Engineering, Economics, Finance, or related fields).
• 3+ years of experience in applying statistical and machine learning methods to real-world problems.
• 3+ years of experience with SQL and at least one of the following analytical tools: SAS, Python, R (Python preferred).
• Experience with visualization techniques for data analysis and presentations (Tableau preferred).
• Superior written, oral communication, and presentation skills with experience communicating concisely and effectively with all levels of management and partners.

Preferred qualifications, skills, and capabilities:

• Intellectually curious and eager to learn new things.
• Strategic thinkers with the ability to focus on business goals.
• Excellent at solving unstructured problems independently.
• Highly organized and able to prioritize multiple tasks.
• Strong communicators and able to build relationships with key stakeholders.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Organization