Product Owner, GCOE & Inside Sales

Location: San Jose-San Jose-Costa Rica

Time Type: Full time

Job Description

Johnson Controls is a global organization focused on smart, healthy, and sustainable buildings. In this role, you will help deliver product and PLM capabilities that improve how engineering, manufacturing, and supply chain teams work together to support customers and business outcomes.

Role Overview

In this role, you will act as a business-focused product owner for GCOE & Inside Sales initiatives, helping define what should be built, improved, or prioritized to strengthen customer experience, sales support, and operational performance. You will translate Voice of Customer input and business goals into actionable backlog items, support release planning, and partner closely with stakeholders across the organization to deliver solutions that create measurable value.

Key Responsibilities

• Own the product backlog and ensure priorities reflect customer needs, business value, and long-term organizational goals.
• Work with program management and key stakeholders to shape the solution roadmap, feature prioritization, and value proposition.
• Gather and synthesize Voice of Customer feedback, competitive insights, and operational input to guide product and process decisions.
• Define business and user requirements, use cases, and acceptance criteria to support release planning and implementation.
• Partner with GCOE and Inside Sales teams to improve workflows, reporting, and process effectiveness.
• Support sales enablement by contributing to sales support content, training materials, and customer-facing collateral when needed.
• Track progress against priorities, identify risks or blockers, and help maintain focus on delivery outcomes.

How You Will Do It

• Own outcomes with accountability and integrity by keeping priorities clear, documenting decisions carefully, and following through on commitments.
• Stay close to the work and remove obstacles by partnering with sales, operations, IT, and Finance to simplify processes and resolve blockers quickly.
• Improve every day by using data, candid feedback, and structured problem-solving to refine backlog decisions and workflows.
• Win as one team by building trust across regions, listening to diverse perspectives, and aligning stakeholders around shared goals.
• Use a disciplined, data-informed approach to translate business needs into practical requirements that can be executed effectively.
• Keep communication clear and proactive so stakeholders understand priorities, progress, and dependencies.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, or a related field, or equivalent practical experience.
• Experience as a Product Owner, Business Analyst, or similar role supporting sales operations, digital tools, or process improvement.
• Strong understanding of backlog management, requirements gathering, user stories or use cases, acceptance criteria, and release planning.
• Ability to analyze business data and Voice of Customer feedback and convert insights into actionable priorities.
• Experience working with cross-functional stakeholders across commercial, operational, technical, and finance functions.
• Strong communication, organization, and problem-solving skills.
• Ability to work effectively in a fast-paced, collaborative environment.

Nice to Have

• Experience supporting GCOE, Inside Sales, or other shared services environments.
• Familiarity with SFDC or similar CRM platforms.
• Experience with business analytics, reporting, or automation initiatives.
• Knowledge of Johnson Controls products, solutions, or commercial processes.

Why Join Us

At Johnson Controls, you will be part of a global organization focused on smart, healthy, and sustainable buildings. You will join a collaborative environment where teamwork, safety, and continuous improvement matter, and where your work can help improve how internal teams support customers every day.

If you are ready to turn insight into action and help shape a more effective GCOE & Inside Sales experience, we encourage you to apply.

Guidelines (not rules):
- Accountable for the IT investments for a business unit or business function that has regional or country-level scope
- Accountable for analyzing, designing, testing, deploying, and supporting solutions.