Production Ops Engineer
Location: San Ramon, CA, us
Company Description
Intelliswift Software, Inc
Job Description
Act as technical lead for production support service team and coordinate with other teams to
• resolve all support issues.
• Collaborate with Development teams, IT Infrastructure, Enterprise command Center and IT service desk to deliver an outstanding BIDM production operational services to the organization.
• Provide status at regular intervals to Impacted user/IT/ management on delays and outages related while on production support.
• Ability to troubleshoot failures and reason for failures.
• Implement Informatica ETL code Migration strategy across environments and roll back.
• Provides technical assistance, guidance and training to staff. Build and implement best ETL practices.
• Collaborate with larger BIDM team to establish SLA and document production support manual.
• Provide support to BIDM Incident & Release management. This includes but not limited to tracking the incident, applying emergency bug fixes, incident closer, and incident reports.
• Collaborate with all relevant BIDM & IT resources to develop preventive measures (Problem Management).
• Partners with BIDM development team and other IT service groups to build a quality service model for the group ensuring adherence to bank and information systems policies and procedures, security measures and audit standards.
Qualifications
BIDM production, ETL
Additional Information
Multiple Openings
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