Regional Mentor

Department: EasyBuy Program Management

Employment Type: Permanent - Full Time

Location: Arusha, Arusha, Tanzania

What you would be expected to do:

• Overseeing, planning, and delivering training to SP/FSE’s and Field staff to ensure that the tools and processes are properly assimilated.
• Delivering classroom and/or field training.
• Maintaining set KPIs and achieving training targets as required.
• Designing training assessments with the guidance of the Training Manager.
• Ensuring 100% adoption and usage of technology-based work tools by all field staff.
• Driving consistent & accelerated learning performance through data tools.
• Timely disclosure of policies, training updates & changes to the relevant departments.
• Collect and provide feedback on the implementation of new tools, products and processes.
• Running & administration of knowledge-based platforms.
• Drive engagement & lesson completion of Litmos (learning management system).
• Induction and mentoring of field-based staff.
• Provide assistance with the development and improvement of training materials and concepts.
• Customer experience audit: Coordinating with the programs and field teams to observe and audit the implementation of customer processes and provide feedback to the stakeholders.
• Provide assistance with ad-hoc projects related to field activities of FSEs/SPs or field staff when required.

You might be a strong candidate if you

• Advanced Degree/Diploma or equivalent from a recognised institution, preferably a background in Education, or any related field.
• At least 2+ years of background in training and coaching, preferably in the areas of sales or marketing.
• Ability to conceptualise and develop a conducive learning environment.
• Diligence, accuracy, reliability and a high level of care.
• Skilled in Microsoft Office and other visualisation tools.
• Process-oriented and problem-solving skills.
• Flexibility to travel frequently in remote areas.
• Conversant with the use of smartphones and phone applications.
• Knowledge of LMS tools is an added advantage.
• Outstanding communication and social skills, with the ability to engage effectively with diverse stakeholders fluently in both written and spoken English and Kiswahili.

What Sun King offers:

• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.