Lead Analyst - Data Operations

Department: Global Analytics and Technology

Employment Type: Permanent - Full Time

Location: Nairobi, Nairobi, Kenya

What you would be expected to do:

• Oversee the incoming request queue and serve as the first point of triage for all L1/L2 tickets submitted to the Data Desk.
• Categorise requests across four service areas (Query Design, Exports, Operations, and Finance) and assign each request to the appropriate pod coordinator or team member without delay.
• Monitor SLA performance across the queue in real time and flag potential delays to the Head of Data Ops before service timelines are affected.
• Maintain and regularly update the triage playbook, refining categorisation rules as request patterns change and new ticket types emerge.

• Identify recurring requests and assess opportunities to automate them.
• Work with Pod Coordinators to define requirements, design and deliver self-service dashboards and automated data pipelines that reduce repeat requests.
• Work with the Data Engineering pod to ensure all automated outputs meet Sun King's data quality and governance standards.

• Review all code submitted by junior team members before any output is delivered to a business stakeholder.
• Review SQL queries, LookML configurations and dashboard calculations for accuracy, performance and compliance with the Sun King Data Standard.
• Provide technical guidance and constructive feedback to strengthen code quality and build the team's technical capabilities

• Conduct daily stand-ups for the Data Desk team, ensuring clarity on priorities and removing barriers affecting ticket delivery.
• Hold regular one-on-one meetings with direct reports and monitor progress against professional development plans established in consultation with the Head of Data Ops.
• Onboard new graduates into the Data Desk's processes, tools and quality standards as part of the Data Academy rotation curriculum.
• Represent the Data Desk in cross-functional meetings, including sprint reviews and stakeholder check-ins, when the Head of Data Ops is unavailable.

You would be a strong candidate if you:

• Hold a Bachelor's or Master's degree in a technical field such as Computer Science, Data Science, Statistics or a related discipline.
• Have 4–9 years of experience in data operations, business intelligence or a related technical function, including at least 1–2 years reviewing code, mentoring junior team members or managing a technical team.
• Have a proven record of converting recurring manual tasks into automated processes or self-service solutions.
• Bring strong practical SQL skills, working knowledge of LookML or equivalent BI layer tools (Looker, Tableau, Power BI or Metabase), and familiarity with AWS-based data environments.
• Have experience reviewing queries, dashboards and data outputs for accuracy, performance and quality.
• Can communicate technical concepts clearly and provide practical guidance to colleagues at different levels of experience.
• Have experience coordinating workflows, monitoring service timelines and maintaining high standards across a technical service function.
• Are comfortable balancing hands-on technical work with team coordination and people development.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.