UX Researcher

Team: Design

Location: Canada

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The UX Researcher will drive user-centered research initiatives that inform product decisions, improve customer experiences, and establish scalable research practices. This role requires strong ownership, strategic thinking, and the ability to translate user insights into actionable recommendations for cross-functional teams.

• Plan and conduct formative research, including discovery interviews, field studies, and jobs-to-be-done analysis, to influence product strategy and roadmap priorities.
• Lead validation research through usability testing, concept testing, and beta feedback programs to evaluate product decisions before and after launch.
• Partner with customer-facing teams to recruit research participants and maintain ongoing user conversations.
• Collaborate with implementation teams and technical experts to identify customer challenges and transform insights into UX improvements.
• Analyze and synthesize research findings into clear, prioritized recommendations that guide Product and Design decisions.
• Develop lightweight, scalable research processes, including self-service tools and insight repositories.
• Promote effective research practices by selecting appropriate methodologies and delivering meaningful insights efficiently in a fast-paced environment.
• Advocate for user needs and ensure customer perspectives are represented throughout the product development lifecycle.

Requirements:

The ideal candidate is an experienced UX researcher who can independently lead end-to-end research projects and communicate insights effectively across technical and business teams. This role requires strong research expertise, strategic judgment, and curiosity about complex products and emerging technologies.

• 4–7 years of UX research experience, ideally within B2B, enterprise SaaS, or technically complex product environments.
• Strong knowledge of qualitative and quantitative research methodologies, with the ability to select the right approach for each situation.
• Experience conducting research with enterprise users, decision-makers, and buyers rather than only consumer audiences.
• Ability to independently define research objectives, manage a research pipeline, and deliver projects from planning through execution.
• Excellent synthesis, communication, and storytelling skills with the ability to influence product decisions.
• Comfort working with ambiguity, technical complexity, and evolving product environments.
• Genuine curiosity about AI technologies and how organizations adopt and integrate them.
• Strong collaboration skills across Product, Design, Engineering, and go-to-market teams.

Benefits:

• Fully remote work opportunity based in Canada.
• Opportunity to shape the user experience of an innovative AI-focused technology platform.
• Direct access to enterprise customers and teams working on complex real-world deployments.
• Significant influence on product strategy and roadmap decisions.
• Opportunity to work in a fast-growing environment at the forefront of AI adoption.
• Collaborative culture focused on ownership, impact, and continuous learning.
• The chance to build scalable research practices and help define best practices in an emerging technology space.