Systems Engineer - Monitoring & Operations

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Monitor enterprise infrastructure, including systems, applications, servers, databases, cloud services, and network environments, using approved monitoring and observability platforms.

• Review system dashboards, alerts, and performance metrics to proactively identify potential issues and maintain operational readiness.

• Perform daily infrastructure health checks and ensure the availability, reliability, and stability of supported environments.

• Analyze system, application, security, and network logs to identify anomalies, performance trends, and potential operational risks.

• Investigate monitoring alerts and correlate events across multiple systems to identify root causes and assess their operational impact.

• Act as a first responder for infrastructure and application incidents, diagnosing and resolving issues affecting system performance, availability, or security.

• Execute documented troubleshooting, remediation, and recovery procedures in accordance with established incident management processes.

• Coordinate incident response activities with engineering, cybersecurity, networking, and application teams, providing timely updates and supporting major incident management efforts.

• Monitor infrastructure capacity, performance, and resource utilization, identifying degradation trends and recommending corrective actions.

• Support routine maintenance, system validation, patching, upgrades, and infrastructure lifecycle management activities.

• Develop and maintain operational runbooks, standard operating procedures, and documentation to improve consistency and efficiency.

• Identify opportunities to automate repetitive monitoring and operational tasks, optimize alerts, and enhance dashboards.

• Participate in root cause analysis and corrective action planning to prevent recurring incidents and improve system reliability.

• Maintain accurate system inventories, incident records, troubleshooting documentation, and operational reports covering system health, availability, and performance.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, Cybersecurity, or a related field. An equivalent combination of education and professional experience may also be considered.

• At least 3 years of experience supporting enterprise systems, IT infrastructure, or network operations.

• Demonstrated experience monitoring production environments, identifying system issues, and responding to operational incidents.

• Practical experience reviewing and analyzing system logs and troubleshooting infrastructure-related problems.

• Knowledge of Windows and Linux operating systems and their administration and monitoring fundamentals.

• Experience with monitoring and observability platforms such as Splunk, SolarWinds, Datadog, Dynatrace, Azure Monitor, Nagios, Grafana, or Prometheus.

• Familiarity with log aggregation, event management, and analysis tools.

• Understanding of networking fundamentals, including DNS, TCP/IP, routing, and firewalls.

• Familiarity with cloud computing environments and services, particularly Microsoft Azure, AWS, or Google Cloud.

• Knowledge of ITIL principles and service management practices, especially Incident, Problem, and Change Management.

• Basic scripting and automation capabilities using PowerShell, Python, or Bash.

• Strong analytical and troubleshooting skills, with the ability to investigate complex technical issues and identify effective solutions.

• Excellent attention to detail and the ability to prioritize tasks in a fast-paced operational environment.

• Strong communication and collaboration skills, with the ability to coordinate effectively across technical teams.

• Proactive mindset, adaptability, and a commitment to continuous improvement and operational excellence.

Benefits:

• Salary range: $63,300–$129,700 annually, depending on geographic location, relevant experience, technical skills, education, certifications, and applicable contract requirements.

• Fully remote working arrangement, with the flexibility to work from any U.S. state.

• Comprehensive healthcare and wellness benefits.

• Financial and retirement benefits.

• Family support programs and resources.

• Flexible time-off benefits to support work-life balance.

• Access to continuing education, professional development, and extensive learning resources.

• Opportunities to contribute to meaningful government-focused missions and critical technology initiatives.

• Collaborative working environment emphasizing integrity, innovation, and professional growth.

• Full-time, regular employment.

• No security clearance required to start.

• No business travel required.