Systems Analyst, Senior

Team: Analyst

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The Senior Systems Analyst will contribute to the design, implementation, support, and optimization of software applications and technology solutions. This role requires a combination of technical expertise, business understanding, and strong collaboration skills to ensure systems meet operational and customer needs.

• Analyze complex system requirements, develop technical solutions, and create supporting documentation such as flowcharts, data flow diagrams, technical specifications, and design documents.
• Design, implement, maintain, and enhance software applications while coordinating activities related to deployment, operations, and ongoing support.
• Collaborate with development, testing, application, and program teams to define solutions, review designs, and ensure successful project delivery.
• Participate in software testing activities, including developing test plans, validating changes, troubleshooting defects, and improving system reliability.
• Monitor system performance, diagnose production issues, manage support tickets, and provide timely resolutions while maintaining service quality.
• Apply software development lifecycle (SDLC), software testing lifecycle (STLC), and ITIL best practices to improve processes and operational efficiency.
• Support customer meetings, technical discussions, presentations, and solution demonstrations while ensuring alignment between business needs and technical capabilities.
• Maintain operational documentation, procedures, reports, and system records to support effective system management.
• Provide technical guidance, mentorship, and knowledge transfer to junior analysts while promoting best practices and continuous improvement.
• Stay informed about emerging technologies, industry trends, and improvements that can enhance system capabilities and performance.

Requirements:

The ideal candidate brings extensive experience in systems analysis, software development, and enterprise technology environments, along with strong analytical and communication skills.

• Bachelor’s degree or Master’s degree preferred in Computer Science, Information Systems, or a related field, with 8+ years of experience working with programming languages, operating systems, and enterprise applications.
• Experience supporting healthcare technology environments, including knowledge of Medicare, Medicaid, or related healthcare domains.
• Strong understanding of software development lifecycle (SDLC), software testing lifecycle (STLC), and application support processes.
• Experience with ITIL processes, system operations, incident management, and service-level agreements (SLAs/OLAs).
• Proven experience analyzing relational databases and working with database technologies such as Oracle, SQL Server, or DB2.
• Knowledge of programming languages and technologies such as SQL, Java, C, C++, .NET, PHP, Python, Perl, or XML-based solutions.
• Experience with object-oriented analysis and design, UML modeling, client-server architectures, and web development concepts.
• Familiarity with version control, defect management, and project tracking tools such as JIRA, SVN, CVS, or similar platforms.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to identify root causes and recommend effective solutions.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Ability to manage multiple priorities, adapt to changing project requirements, and work effectively both independently and within collaborative teams.
• Knowledge of Microsoft Office tools, SharePoint, Visio, and enterprise productivity applications is preferred.

Benefits:

• Competitive annual salary range of $105,680 - $115,000 USD.
• Fully remote work opportunity with occasional after-hours or weekend support as needed.
• Comprehensive health plans designed to support employees and their families.
• Paid time off and work-life balance programs.
• Retirement savings opportunities.
• Corporate wellness initiatives and employee support programs.
• Educational assistance and professional development opportunities.
• Corporate discounts and additional employee benefits.
• Opportunity to contribute to meaningful healthcare technology initiatives that improve outcomes for communities.