Staff Software Engineer - Orders Platform

Team: IT

Location: Canada

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Act as a technical architect within the Orders Platform team, defining and evolving how order data is modeled, stored, replicated, synchronized, and reconciled.

• Design, build, and maintain event-sourced and replicated-state systems that remain reliable under retries, network partitions, concurrent updates, and partial failures.

• Strengthen the platform's offline-first architecture, ensuring restaurant ordering and point-of-sale workflows continue operating reliably even when connectivity is interrupted.

• Develop robust mechanisms for idempotency, optimistic concurrency, event replay, projections, conflict resolution, and data reconciliation.

• Partner closely with Product, Payments, Reporting, and engineering teams responsible for point-of-sale and mobile experiences to deliver reliable ordering flows end to end.

• Lead technical design discussions, review architecture and code, and establish engineering standards that improve system correctness, scalability, and maintainability.

• Mentor and support engineers, helping the team develop deeper expertise in distributed systems and the platform's core architectural patterns.

• Improve observability, replay, and recovery capabilities so that order-state issues can be identified, investigated, and resolved quickly and cost-effectively.

• Reduce dependency on individual team members by documenting architectural decisions, sharing technical context, and making complex platform behavior easier to understand.

• Build familiarity with specialized technologies and continuously improve their reliability as the platform and engineering organization scale.

• Maintain a customer-focused approach by understanding restaurant operators' needs and, when necessary, engaging directly with customers through visits, calls, or other communication channels.

Requirements:

• Extensive experience building and operating correctness-critical distributed systems.

• Hands-on experience with event sourcing, CRDTs, or comparable approaches to replicated and offline-first data management, such as synchronization engines or conflict-resolution layers.

• Strong understanding of idempotency, optimistic concurrency, event replay, projections, reconciliation, and distributed data consistency.

• Ability to reason through complex failure scenarios, including interrupted operations, unavailable nodes, network partitions, and concurrent changes.

• Staff-level engineering experience, with a proven ability to influence technical direction, lead architectural decisions, and remain actively involved in hands-on development.

• Strong backend engineering skills and the ability to quickly learn specialized technologies and make complex systems more resilient.

• Clear written and verbal communication skills, with the ability to explain sophisticated technical concepts and make system knowledge accessible to others.

• Experience mentoring engineers, reviewing technical designs, and helping teams adopt sound engineering practices.

• Preferred: Backend engineering experience in payment processing or ordering systems.

• Preferred: Ability to collaborate with payments and reporting teams while owning the order-related components of financial transaction workflows.

• A strong customer-oriented mindset and willingness to engage directly with restaurant operators to understand and solve operational challenges.

• Experience in restaurants, retail, or IT environments is considered an advantage but is not required.

• Familiarity with technologies in the platform's ecosystem is beneficial, including Kotlin, TypeScript, React, React Native, Kubernetes, ArgoCD, Datadog, PostgreSQL, SQLite, OpenTelemetry Collectors, and Kafka.

Benefits:

• Estimated starting base salary of $240,000–$260,000 USD, depending on level, location, and experience.

• Generous pre-IPO equity package.

• Comprehensive health coverage.

• Remote-first work environment with the flexibility to work from anywhere.

• Unlimited paid time off (PTO).

• Additional employee perks and benefits.

• Opportunity to influence the architecture of a business-critical platform and work on complex distributed systems at scale.