Staff Product Manager

Team: Product

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Define and lead the strategy, vision, and roadmap for a portfolio of interconnected products, platforms, and shared systems.
• Own end-to-end product outcomes, including adoption, performance, reliability, business impact, and effectiveness across internal systems and external vendor partnerships.
• Establish and operationalize a robust metrics framework to measure product performance, engagement, outcomes, and operational efficiency.
• Lead build-versus-buy-versus-partner decisions, balancing speed to market, cost, scalability, reliability, and long-term strategic value.
• Partner closely with Engineering on architecture, integration, platform, and reliability decisions while ensuring alignment with business and clinical priorities.
• Design member-centric experiences, including conversational and interaction flows that help individuals navigate to the appropriate care at the right time.
• Influence cross-functional strategy and investment decisions across Product, Clinical Operations, Growth, IT, Engineering, and external partners.
• Shape prioritization and execution across adjacent teams, extending product leadership beyond direct areas of ownership.
• Establish governance, documentation, compliance, and operational standards that enable scalable product delivery within a regulated environment.
• Use data, experimentation, and actionable insights to improve engagement, care navigation, clinical outcomes, and operational efficiency.
• Mentor product managers and contribute to stronger product practices, standards, and decision-making across the organization.

Requirements

• 7–10+ years of product management experience, including ownership of platforms, infrastructure, shared systems, or complex products at scale.
• Experience operating at a Staff, Principal, or equivalent senior individual contributor level.
• Proven ability to define and execute portfolio-level product strategy across complex, interconnected systems.
• Strong track record of data-driven product decision-making, including defining, implementing, and managing meaningful performance metrics.
• Experience designing conversational, AI-enabled, or interaction-driven experiences across channels such as chat, voice, or messaging.
• Strong ability to influence senior stakeholders and build alignment across Product, Engineering, Clinical, Operations, Growth, and other cross-functional teams.
• Technical fluency and the ability to engage effectively in architecture, integration, platform, scalability, and reliability discussions.
• Demonstrated ability to elevate product management practices through mentorship, standards, frameworks, and best practices.
• Experience in healthcare, behavioral health, or another regulated and mission-critical environment is preferred.
• Familiarity with automation, messaging platforms, AI-enabled product strategies, or technology-driven service models is advantageous.
• Experience bringing capabilities in-house or rebuilding critical systems previously supported by vendors is a plus.
• Experience contributing to the growth of product organizations through hiring, coaching, leveling, or organizational development is desirable.
• Strong strategic thinking, communication, prioritization, and stakeholder management skills.
• Candidates must be able to work consistently with teams operating primarily in the Eastern Time Zone.
• This position is not available to residents of Alaska, Arkansas, California, Hawaii, Idaho, Maryland, Nebraska, South Dakota, Utah, or Wyoming.

Benefits

• Competitive annual salary range of $180,000–$200,000.
• Fully remote work environment.
• Opportunity to work in a highly influential Staff-level product role with broad ownership and significant autonomy.
• Direct opportunity to shape products and platforms that influence member engagement, care navigation, clinical outcomes, and operational efficiency.
• Exposure to complex product strategy across technology, clinical operations, growth, engineering, and external partnerships.
• Opportunity to influence enterprise-level decisions and raise product management standards across the organization.
• Mission-driven environment focused on improving access, experience, and outcomes for people seeking care.