Sr XaaS Automation Engineer

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Define and maintain an automation strategy and roadmap for technology services delivered through self-service portals and request-driven workflows.

• Identify and prioritize opportunities to automate service provisioning, configuration, validation, remediation, scaling, decommissioning, and ongoing service changes.

• Design and implement reusable workflows, orchestration patterns, APIs, integrations, and automation components that can be applied consistently across services.

• Integrate automation capabilities with service catalogs, IT service management (ITSM), identity and access management (IAM), monitoring tools, configuration management, inventory platforms, and billing or consumption systems where applicable.

• Establish appropriate controls for approvals, policy enforcement, secrets management, audit trails, exception handling, and human intervention.

• Promote event-driven operations, infrastructure as code (IaC), continuous validation, and automated compliance checks to improve reliability and consistency.

• Define and maintain standards for automation testing, version control, release management, observability, failure recovery, and long-term maintainability.

• Monitor automation performance and measure improvements in service fulfillment time, error rates, operational effort, adoption, reliability, and customer experience.

• Continuously identify opportunities to simplify service delivery, reduce manual work, and improve the scalability and quality of technology operations.

Requirements

• Demonstrated experience in technology automation, service orchestration, infrastructure engineering, platform engineering, or a related technical discipline.

• Strong understanding of XaaS delivery models and the automation of self-service or request-based technology services.

• Experience designing reusable automation workflows, API integrations, orchestration components, and end-to-end service delivery processes.

• Familiarity with IT service management, service catalogs, identity and access management, monitoring, configuration management, infrastructure inventory, and related operational systems.

• Knowledge of infrastructure as code, event-driven automation, continuous validation, and automated compliance practices.

• Understanding of enterprise automation controls, including approvals, access policies, secrets management, auditability, exception handling, and recovery mechanisms.

• Experience establishing automation engineering standards covering testing, version control, release processes, observability, reliability, and maintainability.

• Ability to evaluate automation opportunities, prioritize initiatives based on business and operational value, and measure outcomes using meaningful performance indicators.

• Strong analytical and problem-solving skills, with the ability to translate complex operational requirements into scalable technical solutions.

• Clear communication and collaboration skills, sound technical judgment, and a proactive approach to ownership and continuous improvement.

• Comfort working independently in a remote environment, adapting to evolving priorities, and contributing ideas that improve both technology and service delivery.

Benefits

• Remote work: The role is listed as remote within the United States.

• Professional growth: Opportunity to take ownership of automation initiatives and expand expertise in service orchestration, infrastructure automation, and technology service delivery.

• Meaningful technical impact: Help improve the speed, consistency, scalability, and reliability of technology services through reusable automation and streamlined workflows.

• Ownership and innovation: Contribute to automation strategy, technical standards, and continuous improvement initiatives.

• Compensation and additional benefits: Salary range, healthcare coverage, retirement plans, paid time off, bonuses, and other benefits are not specified in the provided job description.