Sr Software Engineer

Team: IT

Location: India

Commitment: Full-time

Workplace Type: remote

Accountabilities:

Design, develop, enhance, test, and deploy applications and platform customizations to meet business and operational requirements.
Troubleshoot and resolve incidents, technical issues, and support tickets while ensuring platform reliability and performance.
Implement and maintain core ITSM processes, including Incident Management, Problem Management, Change Management, Service Catalog, Request Management, and Configuration Management Database (CMDB).
Develop and configure business rules, client scripts, UI pages, UI actions, UI policies, access control rules (ACLs), notifications, and APIs.
Integrate with external systems using technologies and protocols such as SSO, SAML, SSL, web services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
Use update sets to manage and migrate customizations across instances while maintaining consistency and quality.
Design and maintain highly available, resilient, and recoverable environments.
Review business and technical requirements to ensure they are sufficiently detailed, clear, and accurate for effort estimation and implementation.
Collaborate with process owners and stakeholders to understand business needs, recommend technical approaches, and deliver effective solutions.
Conduct peer reviews, mentor team members, share technical expertise, and continuously update development skills and platform knowledge.
Requirements:
At least 10 years of total professional experience, including a minimum of 5 years of hands-on development experience.
Proven experience working within an IT Service Management (ITSM) organizational structure and implementing core ITSM processes, including Incident, Problem, Change, Service Catalog, Request, and CMDB.
Strong development and customization skills, including business rules, client scripts, UI components, access controls, notifications, and platform APIs.
Practical knowledge of integration technologies and protocols, including REST, web services, LDAP, JDBC, ODBC, SSO, SAML, and SSL, as well as relevant file transfer protocols.
Familiarity with front-end development technologies such as HTML, CSS, and AngularJS.
Good understanding of ITIL principles and service management best practices.
System Administrator certification and Certified Application Developer certification.
A bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent relevant professional experience.
Strong analytical, troubleshooting, and problem-solving abilities, with a focus on delivering reliable and maintainable solutions.
Excellent written and verbal communication skills, with the ability to collaborate effectively with technical teams, process owners, and business stakeholders.
A collaborative mindset, attention to detail, and a commitment to continuous learning, mentoring, and technical knowledge sharing.
Availability to work the evening shift from 5:00 PM to 2:00 AM IST.
Benefits:
A full-time opportunity in a collaborative, service-oriented work environment.
A remote work arrangement based in India.
A comprehensive employee benefits package.
Additional employee perks designed to support comfort, engagement, and work-life satisfaction.
Opportunities for continuous learning, professional development, and the advancement of expertise.
A culture that encourages collaboration, knowledge sharing, and meaningful contributions to business and customer outcomes.