Sr Software Engineer ( Developer)

Team: IT

Location: India

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Design, prototype, develop, test, and deploy enhancements and technical solutions, including Business Rules, Client Scripts, UI Pages, UI Actions, UI Policies, ACLs, notifications, and platform APIs.
• Troubleshoot and resolve support tickets while ensuring solutions are reliable, scalable, and aligned with business requirements.
• Work across core ITSM processes such as Incident, Problem, Change, Service Catalog, Request, and CMDB.
• Integrate with external systems and technologies using SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Use update sets to manage and migrate customizations between instances.
• Contribute to the design and maintenance of highly available, recoverable environments.
• Review business and technical requirements to ensure they contain sufficient detail for accurate estimation and effective implementation.
• Collaborate with process owners and stakeholders to understand needs, clarify requirements, and deliver appropriate technical solutions.
• Participate in peer reviews and mentor team members while sharing technical knowledge and best practices.
• Proactively maintain and expand expertise as the platform and related technologies evolve.

Requirements

• Minimum 5 years of total professional experience, including relevant hands-on experience as a Developer.
• Experience working within an IT Service Management organizational structure and strong understanding of ITIL principles.
• development expertise, with practical experience implementing and customizing enterprise environments.
• Experience across Incident, Problem, Change, Service Catalog, Request, and CMDB processes.
• System Administrator Certification and Certified Application Developer certification.
• Knowledge of web and development technologies such as HTML, CSS, and AngularJS.
• Experience with integrations and technologies including REST, LDAP, JDBC, ODBC, Web Services, SSO, SAML, SSL, SCP, and FTPS.
• Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent relevant professional experience.
• Strong written and verbal communication skills, with the ability to collaborate effectively with technical and business stakeholders.
• Demonstrated ability to troubleshoot complex issues, assess requirements, work independently, and keep technical knowledge current.
• Willingness to work the 5:00 PM–2:00 AM IST evening shift.

Benefits

• Fully remote work opportunity in India.
• Opportunity to work on enterprise development and ITSM initiatives.
• Collaborative environment with opportunities for peer mentoring and technical knowledge sharing.
• Continuous learning and professional development opportunities.
• Exposure to a global technology environment and diverse stakeholders.
• Comprehensive employee benefits package.
• Inclusive workplace committed to equal opportunity and fair, equitable hiring.
• Reasonable accommodations available for qualified candidates with disabilities.