Solutions Architect, Integrations

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Lead end-to-end implementation and integration projects for fraud prevention, risk management, and compliance products, ensuring successful deployment and customer adoption.

• Partner closely with clients throughout onboarding, providing technical guidance, troubleshooting support, and clear communication at every stage of implementation.

• Analyze customer requirements from both technical and functional perspectives, translating business needs into practical, scalable integration architectures.

• Develop a deep understanding of customer business challenges, technical environments, and success criteria to recommend solutions aligned with product capabilities.

• Manage implementation projects from planning through delivery, monitoring timelines, quality, dependencies, risks, and milestones to ensure successful outcomes.

• Own and maintain technical documentation, including API specifications, SDK documentation, integration guides, and customer support materials.

• Work with internal engineering, product, and other cross-functional teams to resolve integration challenges and support reliable deployments.

• Provide actionable product feedback based on customer needs, implementation experience, and recurring technical challenges.

• Communicate complex technical concepts clearly to technical and non-technical stakeholders, ensuring alignment between business objectives and implementation decisions.

• Identify opportunities to improve integration processes, documentation, and implementation workflows to enhance efficiency and the overall customer experience.

Requirements

• At least 7 years of hands-on experience in implementation management, integration engineering, technical account management, solutions architecture, systems analysis, or a related technical role.

• Proven experience coordinating with multiple internal and external technical teams to deliver complex implementations.

• At least 3 years of B2B SaaS experience in a relevant domain, such as payments, fraud prevention, risk management, or regulatory compliance.

• Strong written and verbal communication skills, with the ability to explain complex technical and business concepts to diverse audiences.

• Excellent organizational and project management skills, including the ability to manage multiple concurrent implementations, prioritize competing demands, and deliver against deadlines.

• Advanced proficiency in SQL querying and analyzing JSON payloads for troubleshooting, validation, and integration work.

• Experience working with API specifications and standards, including OpenAPI, as well as familiarity with web development concepts.

• Practical scripting experience for troubleshooting, automation, or internal tooling, using languages and tools such as Bash, Python, SQL, Ruby, Go, or Postman.

• Strong analytical and problem-solving skills, with the ability to investigate technical issues and design solutions that balance customer requirements with system capabilities.

• A customer-focused mindset, strong ownership, adaptability, and the ability to thrive in a fast-paced, remote-first environment.

Benefits

• Competitive compensation: Estimated Canadian base salary of CA$140,000–CA$250,000, depending on location, qualifications, work history, and interview performance.

• Equity participation and a target annual bonus of 10%.

• Early exercise options, including pre-vested options.

• Remote-first working environment, with flexibility to work from anywhere within Canada while maintaining a home base in the country of employment.

• Flexible paid time off and a year-end break.

• Health, dental, and vision coverage for employees and eligible dependents.

• Retirement savings plan with a 4% employer match through an RRSP.

• MacBook Pro provided for work.

• One-time home office setup stipend to help cover equipment such as a desk, chair, and monitor.

• Monthly meal stipend.

• Monthly social meetup stipend to support team connection.

• Annual health and wellness stipend.

• Annual learning and professional development stipend.

• Opportunity to collaborate with talented professionals across a globally distributed team.

• The chance to contribute to innovative technologies addressing fraud, financial crime, risk, and compliance challenges.