Software Engineer I - AssureHire (Go)

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The Software Engineer I will support the engineering team by resolving technical escalations, developing software improvements, and helping maintain a reliable customer experience. This role combines hands-on coding with troubleshooting, communication, and process improvement responsibilities.

• Own the resolution of technical escalation tickets by investigating, reproducing, diagnosing, and fixing issues reported by customers and internal teams.
• Collaborate with support, product, customer success, and engineering stakeholders to gather context, communicate progress, and provide clear resolution updates.
• Identify issues suitable for engineering fixes, write production-quality code, submit pull requests, participate in reviews, and support deployments.
• Use AI-assisted development tools to accelerate troubleshooting, analyze potential solutions, and improve coding workflows while applying independent technical judgment.
• Contribute to root-cause analysis efforts and help reduce recurring issues through code improvements, documentation updates, and improved operational processes.
• Follow secure development practices, including appropriate access management, secrets handling, and protection of sensitive customer and user information.
• Work across backend technologies to gain experience with production systems, debugging practices, and scalable software development.
• Maintain ownership of assigned issues and follow them through completion while ensuring high-quality outcomes.

Requirements:

The ideal candidate is an enthusiastic software engineer with strong problem-solving abilities, a willingness to learn, and the ability to communicate effectively with technical and non-technical stakeholders. This role is suited for someone beginning their professional engineering journey who wants meaningful production experience.

• 0–2 years of professional software development experience, including internships, co-ops, or significant academic and personal projects.
• Working proficiency in Go, with Python experience considered a plus.
• Familiarity with relational databases and ability to write and understand SQL queries, preferably with PostgreSQL.
• Strong debugging skills with the ability to analyze logs, reproduce issues, and trace problems across systems.
• Understanding of Unix shell scripting and command-line environments.
• Experience or interest in using AI development tools such as Claude or similar solutions, with the ability to critically evaluate AI-generated code and recommendations.
• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to different audiences.
• Ownership mindset with the ability to independently manage tasks and drive issues through resolution.
• Interest in secure software development practices and responsible handling of sensitive data.

Benefits:

• Competitive annual salary range of $65,000 - $75,000 USD.
• Eligibility for annual bonus opportunities.
• Fully remote work opportunity available anywhere in the United States.
• Health, dental, and vision insurance coverage.
• 401(k) retirement plan with employer match.
• Open paid time off policy and paid holidays.
• Additional annual paid global wellness days.
• Paid parental leave.
• Short-term disability, long-term disability, and life insurance benefits.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Employee assistance program supporting personal and professional well-being.
• Career advancement opportunities and professional development resources.
• Employee recognition programs.
• Access to LinkedIn Learning and continuous learning opportunities.