Solution Architect - AI

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Define the overall application architecture and determine how solutions fit within customer environments.
• Design scalable patterns for scoped applications, workspaces, user experiences, workflows, integrations, and agentic AI.
• Establish how AI agents, workflows, business rules, integrations, human approvals, and user experiences interact across the platform.
• Define technical standards for configuration, extensions, governance, security, and platform guardrails.
• Validate AI behavior, escalation logic, guardrails, acceptance criteria, testing, and operational monitoring requirements.
• Partner with customer technical teams to confirm environment readiness, connectivity, identity and access requirements, security considerations, and deployment approaches.
• Evaluate integration dependencies involving insurance core systems, policy administration, claims, broker and customer platforms, document systems, and other enterprise data sources.
• Support the assessment of REST/API patterns, IntegrationHub, data mapping, data readiness, and integration complexity in regulated environments.
• Remain actively involved throughout implementation to maintain architectural integrity and ensure solutions align with established standards.

Requirements:

• Strong experience in platform architecture, including App Engine, scoped applications, UI Builder, Workspaces, Flow Designer, and IntegrationHub.
• Hands-on experience with AI capabilities such as Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design.
• Experience designing human-in-the-loop workflows and implementing AI governance, guardrails, validation, testing, responsible AI controls, and operational monitoring.
• Strong knowledge of REST/API architecture, integration patterns, security, access design, and enterprise connectivity.
• Experience designing solutions for insurance, financial services, risk, compliance, or other regulated workflow environments is preferred.
• Practical experience with insurance core-system integration concepts, including policy administration, claims, broker or customer platforms, document systems, and insurance data flows is an advantage.
• Ability to assess integration dependencies and collaborate effectively with customer technical teams without necessarily acting as a full enterprise integration architect.
• Experience establishing platform governance, technical standards, and scalable implementation patterns for enterprise programs.
• Strong analytical, communication, and stakeholder management skills, with the ability to translate complex technical concepts into practical architecture decisions.

Benefits:

• Remote work opportunity across the United States and Canada.
• Opportunity to work on AI-enabled solutions and agentic workflow technologies.
• Exposure to enterprise transformation initiatives across insurance, financial services, and other regulated industries.
• Diverse and inclusive workplace that values different backgrounds, experiences, abilities, and perspectives.
• Commitment to equal employment opportunity.
• Workplace support and reasonable accommodation for individuals with disabilities.