Senior Software Engineer

Team: IT

Location: India

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Lead, coach, and mentor software engineers delivering development and professional services solutions.
• Gather and analyze ITSM requirements by working directly with end users, IT teams, customers, and key stakeholders.
• Translate functional and technical requirements into scalable solutions using established development standards and leading practices.
• Customize applications and support the rollout of new applications and modules.
• Configure Application UI, workflows, work orders, transfer orders, inventory, and technician locations according to business requirements.
• Design, configure, and maintain integrations between and external applications.
• Implement integrations using REST and SOAP web services, including bi-directional and automated system integrations.
• Work with both MID Servers and cloud-to-cloud integrations to support enterprise connectivity requirements.
• Contribute to CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflow implementations.
• Support service mapping and event management activities by gathering environment information from technical SMEs.
• Reflect impact assessment rules within service maps and validate mappings and rules with technical SMEs and business stakeholders.
• Participate in user acceptance testing for service maps, impact rules, and event management solutions.
• Promote update sets and relevant data across applicable environments.
• Troubleshoot and remediate production incidents related to assigned solutions and integrations.
• Collaborate with technical leads to ensure consistent implementation approaches and avoid disruption to shared patterns.
• Proactively maintain operational documentation, technical documentation, and standard operating procedures (SOPs).
• Create technical design documents and user-facing documentation to support implementation and ongoing operations.
• Participate in continuous platform improvement and identify opportunities to enhance reliability, efficiency, and user experience.
• Stay current with platform capabilities and continue developing expertise through certifications, training, and hands-on learning.

Requirements:

• 3+ years of experience supporting the implementation, administration, configuration, and/or development of .
• Experience working across at least two capabilities, such as ITSM, ITOM, ITAM, Platform, CSM, or related modules.
• Strong hands-on experience with ITSM, CSM, FSM, or related processes.
• Proven experience integrating with other systems and platforms using MID Servers and cloud-to-cloud integration approaches.
• Strong experience with REST and SOAP web services.
• Experience developing or supporting bi-directional and automated integrations between enterprise systems.
• Knowledge of data extraction technologies such as JDBC and ODBC, as well as ETL integration approaches.
• Proven experience implementing and configuring CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
• Deep understanding of the CMDB and associated processes.
• Strong knowledge of scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Ability to gather technical requirements and translate them into effective solutions.
• Experience creating technical design documents and user documentation.
• Strong analytical and problem-solving skills, particularly when troubleshooting complex platform and integration issues.
• Ability to communicate effectively with customers, end users, technical SMEs, IT teams, and other stakeholders.
• Strong collaboration and interpersonal skills, combined with the ability to work independently.
• Demonstrated ability to lead, coach, and mentor other software engineers.
• Strong understanding of software development best practices, code quality, and internal engineering standards.
• Four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or a related discipline, or equivalent demonstrated professional experience.
• Willingness and ability to continue professional education within the platform and related technologies.
• Ability to complete relevant competency certifications and module accreditations.
• Preferred certifications include Certified System Administrator (CSA), Certified Application Developer (CAD), CIS-ITSM, and CIS-SAM/SAM Pro.

Benefits:

• Opportunity to work on large-scale professional services projects for enterprise customers.
• Access to official training and opportunities to pursue multiple platform certifications.
• Professional development through continuous education, competency certifications, and module accreditations.
• Opportunity to work across multiple capabilities, including ITSM, ITOM, ITAM, CSM, CMDB, Discovery, and Service Catalog.
• Exposure to complex enterprise integrations, service mapping, event management, workflows, and platform development.
• Opportunities to lead, coach, and mentor software engineering teams.
• Environment that encourages innovative solutions and ownership of customer outcomes.
• Collaboration with experienced professionals, technical SMEs, customers, and enterprise IT teams.
• Inclusive workplace culture focused on respect, diversity, collaboration, and professional growth.
• Opportunity to deepen technical expertise while working on evolving and enterprise technology solutions.