Senior Software Engineer - HRSD + Service Portal

Team: IT

Location: India

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Lead, coach, and mentor Software Engineers delivering development and professional-services projects.

• Gather and analyze requirements from end users, IT teams, technical SMEs, and business stakeholders across ITSM, HRSD, and Service Portal.

• Design, configure, develop, and customize applications based on functional and technical requirements and established engineering standards.

• Develop and maintain integrations with external applications using REST and SOAP web services, MID Servers, cloud-to-cloud integrations, and bi-directional automated interfaces.

• Configure application UI, workflows, work orders, transfer orders, inventory capabilities, technician locations, and related platform functionality as required.

• Support CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and workflow implementations.

• Collaborate with technical SMEs to gather environment information and support service mapping and event-management initiatives.

• Define and validate impact-assessment rules within service maps and coordinate validation with technical stakeholders.

• Participate in user acceptance testing for service maps, impact rules, event-management capabilities, and related solutions.

• Manage update sets and data promotion across applicable environments.

• Investigate and remediate production incidents related to assigned platform functionality and integrations.

• Work closely with technical leads to maintain consistent architectural patterns and avoid conflicts across shared capabilities.

• Produce technical design documents, operational documentation, SOPs, and user-facing materials to support sustainable platform operations.

• Apply development best practices across scripting, configuration, integration, testing, deployment, and documentation.

• Identify opportunities to improve platform functionality, operational efficiency, supportability, and customer outcomes.

Requirements

• 4+ years of experience supporting implementation, administration, configuration, and/or development across at least two capabilities such as ITSM, HRSD, or Service Portal.

• Strong hands-on experience with HRSD and Service Portal, combined with broader platform knowledge.

• Experience integrating with other systems using MID Servers, cloud-to-cloud integrations, REST, SOAP, and bi-directional automated interfaces.

• Knowledge of data extraction and integration technologies such as JDBC, ODBC, and ETL.

• Proven experience implementing and supporting CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.

• Deep understanding of CMDB and associated processes.

• Strong knowledge of scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Ability to translate business requirements into scalable technical solutions and explain technical concepts clearly to customers and stakeholders.

• Experience creating technical design documentation, user documentation, operational procedures, and other delivery artifacts.

• Strong analytical and troubleshooting skills, with the ability to investigate complex platform, integration, and production issues.

• Excellent communication and stakeholder-management capabilities across technical and non-technical audiences.

• Ability to lead and mentor engineering team members while maintaining high standards of development quality.

• Four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or a related discipline, or equivalent professional experience.

• Willingness to continuously develop expertise and complete relevant platform certifications and module accreditations.

• Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are preferred.

• ITIL Foundation certification is preferred.

Benefits

• Remote work: Work remotely from India as part of a global -focused professional environment.

• Professional development: Access to official training and opportunities to pursue platform certifications and module accreditations.

• Career growth: Exposure to complex, large-scale projects and opportunities to expand expertise across multiple platform capabilities.

• Leadership opportunities: Lead, coach, and mentor software engineering team members while contributing to technical delivery.

• Technology exposure: Work with HRSD, Service Portal, ITSM, CMDB, Discovery, integrations, workflows, service mapping, and related technologies.

• Collaborative culture: Work with distributed technical teams, customers, SMEs, and stakeholders on challenging enterprise initiatives.

• Inclusive workplace: Commitment to diversity, inclusion, equal opportunity, and a respectful environment where employees' contributions are valued.