Lead Engineer (Power BI +AI)

Team: IT

Location: India

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Lead the development and enhancement of custom applications supporting work order management, scheduling, dispatch, and other business processes.

• Collaborate with stakeholders to identify requirements and translate business needs into scalable functionality.

• Develop interfaces and user experiences tailored to different audiences, including custom applications and Service Portals.

• Design and implement integrated logic and functional components using internal services and REST APIs.

• Enhance event rules to support accurate CMDB binding and service visibility.

• Collaborate with technical SMEs to gather environment information required for service mapping and event-management initiatives.

• Install, configure, and integrate capabilities related to discovery, service mapping, certification management, Service Graph Connectors, and multi-source CMDB.

• Configure and maintain credential-based and credential-less Discovery capabilities.

• Implement CI identification strategies to prevent duplicate configuration items and maintain CMDB data quality.

• Extend Horizontal Discovery through customized infrastructure and application patterns.

• Configure, manage, and maintain MID Servers across supported environments.

• Use command-line tools and capabilities to troubleshoot and manage Service Mapping.

• Create, migrate, and maintain Service Mapping patterns across development, testing, and production environments.

• Configure identification rules and advanced patterns for multi-tier service discovery.

• Apply enterprise architecture principles covering web services, data access, persistence, client/server architectures, and distributed applications.

• Contribute to analytics and reporting initiatives, including Power BI-related capabilities where applicable, and explore opportunities to enhance service management through AI-enabled solutions.

Requirements

• Demonstrated experience working as a Lead Engineer or in a comparable senior engineering role.

• Strong hands-on experience developing and configuring applications and enterprise solutions.

• Experience developing interfaces for different user audiences across custom applications and Service Portals.

• Strong understanding of internal services, APIs, and REST-based integrations.

• Knowledge of service-oriented and distributed enterprise application architectures, including web services, data access, persistence, and client/server models.

• Practical experience with credential-based and credential-less Discovery.

• Experience with SAM Pro and related capabilities, particularly Discovery, Service Mapping, Certification Management, Service Graph Connectors, and multi-source CMDB.

• Strong knowledge of CI identification and techniques for preventing duplicate CIs.

• Experience extending Horizontal Discovery with custom Infrastructure Patterns and Application Patterns.

• Hands-on experience configuring, managing, and maintaining MID Servers.

• Proficiency with command-line tools and Service Mapping troubleshooting.

• Experience migrating Service Mapping patterns between environments.

• Strong understanding of Identification Rules and advanced Service Mapping configuration.

• Experience discovering and mapping multi-tier services using advanced patterns.

• Ability to communicate technical concepts clearly and collaborate effectively with customers, technical SMEs, and cross-functional stakeholders.

• Strong analytical and problem-solving skills, with an ability to investigate complex technical issues and develop practical solutions.

• Familiarity with Power BI, analytics, reporting, or AI-enabled enterprise solutions is valuable for the broader scope of the role.

• Ability to work independently in a remote environment while maintaining strong collaboration and accountability.

Benefits

• Fully remote work opportunity in India.

• Opportunity to work on complex enterprise environments and customer-facing technology initiatives.

• Exposure to Discovery, Service Mapping, CMDB, Service Graph Connectors, and advanced platform capabilities.

• Opportunity to contribute to analytics, Power BI, and emerging AI-enabled solutions.

• Collaborative environment focused on technical excellence, innovation, and continuous learning.

• Professional growth opportunities within a global -focused team.

• Culture emphasizing inclusion, respect, employee development, and work-life balance.

• Equal employment opportunity and an environment designed to support diverse perspectives.

• Workplace accommodations available for individuals with disabilities or specific accessibility needs.