Developer- Senior level

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

As a Senior Developer, you will execute development, configuration, integration, and migration activities based on architectural specifications, contributing to the successful implementation of the organization's CSM solution.

CSM Configuration and Development: Build and configure Customer Service Management capabilities, including Configurable Workspace, customer-facing Service Portal, intent-based Record Producers, catalog workflows, and core case management functionality.

Workflow Automation: Implement low-code automation using Flow Designer and Process Automation Designer (PAD), including subflows, stage-gated playbooks, automated task routing, and system-level notifications.

Integration Development: Configure and develop secure, bidirectional REST integrations and Integration Hub workflows using Robust Transform Engines (RTE) and Workflow Data Fabric, where applicable, to connect CRM capabilities with other platform modules.

Data Migration and ETL: Create staging tables and import sets, execute data cleansing scripts, map legacy schemas, support deduplication, and migrate records from SharePoint lists, spreadsheets, flat files, and custom tables into .

Ensure migrated records are accurately indexed and linked using the client-generated Unique Account ID as the primary structural key.

Performance Analytics and Reporting: Configure Performance Analytics indicators, collection jobs, breakdown sources, interactive dashboard filters, and reporting views according to defined business metrics.

Security Configuration: Configure Query Business Rules and field-level Access Control Lists (ACLs) to support secure data visibility and multi-tenant boundaries.

Secure Environment Support: Assist with platform configuration and remediation activities in secure government environments, addressing STIG- and CIS-related findings when applicable under the direction of the Security and Architecture teams.

Workflow Migration: Support the migration of existing application workflows into CSM, including configuration, automation, data migration, analytics, user acceptance testing, training, and deployment readiness.

Development Standards and Testing: Apply ES5/ES6 scripting, maintain clean and upgrade-safe configurations, conduct unit testing, and ensure timely delivery of assigned development tasks.

Technical Collaboration: Work closely with the Lead Architect, provide clear progress updates, follow technical specifications, and promptly escalate blockers or implementation risks.

Requirements:

The ideal candidate combines extensive IT platform development experience with deep hands-on CSM expertise, strong technical credentials, and the ability to deliver within secure government environments.

Professional Experience: At least 15 years of hands-on IT platform development and configuration experience, including a minimum of 8 years working with the platform and at least 8 years of direct CSM configuration and development experience.

CSM Expertise: Proven experience configuring and developing CSM capabilities, including Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management functionality.

Workflow Automation: Practical experience implementing Flow Designer subflows, PAD playbooks, automated task routing, system notifications, and other platform automation.

Integration Engineering: Hands-on experience with Integration Hub, REST APIs, Robust Transform Engines (RTE), and Workflow Data Fabric where applicable.

Data Migration: Demonstrated experience executing automated data migrations, creating staging import sets, cleansing legacy data, mapping schemas, supporting deduplication, and migrating records from spreadsheets, flat files, SharePoint lists, and custom tables.

Performance Analytics: Experience building dashboards and reports using Performance Analytics, including indicators, collection jobs, breakdown sources, and dashboard filters.

Security and Access Controls: Experience configuring Query Business Rules and field-level ACLs to support secure data access and multi-tenant environments.

Development Skills: Practical knowledge of ES5/ES6 scripting, upgrade-safe configuration practices, and unit testing.

Education: Master's degree in Computer Science or a related field.

Required Certifications: Active certifications, including:

Certified System Administrator (CSA).

Certified Application Developer (CAD).

Certified Implementation Specialist – Customer Service Management (CIS-CSM).

Certified Implementation Specialist – IT Service Management (ITSM).

CompTIA Security+ CE or another qualifying IAT Level II baseline certification.

• Security Clearance and Eligibility: Must be a U.S. citizen and hold an active Secret clearance or be eligible to obtain one. Candidates must also be able to work in a secure government environment requiring Common Access Card (CAC) access.

• Execution and Attention to Detail: Ability to translate architectural specifications into functional platform features while maintaining high standards of data quality, testing, and technical documentation.

• Collaboration and Communication: Strong teamwork skills, reliability, and the ability to communicate progress clearly, work under technical leadership, and escalate challenges promptly.

Preferred Qualifications:

• Previous experience configuring or hardening in secure government, federal, or similarly regulated cloud environments.

• Experience with STIG and/or CIS Benchmark security hardening.

• Experience implementing webhooks with custom scripts for error and latency handling.

• Familiarity with GitLab integrations.

• Additional ITSM experience alongside CSM expertise.

• micro-certifications in Flow Designer, Integration Hub, and Performance Analytics.

• Experience building or customizing Service Portal widgets using HTML, CSS, and SASS.

Benefits:

• Annual salary range of $175,000–$185,000, depending on relevant experience, technical expertise, certifications, clearance eligibility, and alignment with client delivery requirements.

• Fully remote position based in the United States.

• Opportunity to contribute to a mission-focused government technology program.

• Hands-on involvement in advanced CSM development, platform integrations, workflow automation, and enterprise data migration.

• Opportunity to work alongside experienced architecture, security, and technical teams.

• Professional development through exposure to secure government environments and complex enterprise platform implementations.