Developer - ITSM

Team: IT

Location: India

Commitment: Full-time

Workplace Type: remote

Accountabilities

Develop, configure, and enhance applications and ITSM functionalities in line with business requirements, sprint priorities, and established platform standards.
Deliver backlog items and platform improvements, ensuring solutions meet functional requirements, quality expectations, and delivery timelines.
Design, develop, and maintain custom REST API integrations between and external systems, ensuring compatibility with enterprise architecture and integration standards.
Configure and customize components, including Flow Designer, Business Rules, Client Scripts, and Script Includes, to support efficient service management workflows.
Leverage AI-enabled capabilities, including Now Assist and Predictive Intelligence, to enhance development workflows, automate repetitive tasks, and improve solution quality.
Collaborate with solution architects, business analysts, and business stakeholders to translate requirements into scalable, maintainable, and technically sound solutions.
Apply automation and continuous improvement practices to accelerate development, improve delivery efficiency, and reduce manual effort across the backlog.
Participate in Agile/Scrum activities, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, while contributing to effective team delivery.
Perform development testing, participate in peer reviews, prepare deployments, and support continuous improvement of the platform.
Maintain technical documentation, support knowledge transfer, and follow established team working agreements, development standards, and platform governance principles.
For lead-level responsibilities, provide technical guidance and code reviews to other developers, resolve complex technical challenges, and serve as an escalation point when needed.
For lead-level responsibilities, take ownership of complex integrations and high-priority development items that require close alignment with enterprise architecture.
Requirements
Six to nine years of hands-on development experience, with the ability to deliver complex platform enhancements and enterprise-level solutions.
Strong technical proficiency in development and configuration, particularly Flow Designer, Business Rules, Client Scripts, Script Includes, and REST API integrations.
Solid understanding of IT Service Management (ITSM) modules, service management workflows, platform configuration, and governance principles.
Experience designing, implementing, and maintaining integrations between and external applications using REST APIs and related integration practices.
Familiarity with AI-enabled features, particularly Now Assist and Predictive Intelligence, and an interest in applying AI to enterprise workflows.
Experience working within Agile/Scrum teams, including participation in sprint ceremonies, code reviews, testing, and deployment processes.
Familiarity with Jira or similar project management and work-tracking tools.
Strong analytical thinking, debugging, and problem-solving skills, with excellent attention to detail in complex or highly customized environments.
Ability to collaborate effectively with solution architects, business analysts, developers, and business stakeholders to deliver solutions aligned with technical and operational requirements.
Strong communication, documentation, and knowledge-sharing skills, with the ability to work independently and contribute to collaborative delivery.
For lead-level opportunities, demonstrated experience mentoring developers, reviewing code, managing complex integrations, and providing technical direction.
Additional qualifications that would be advantageous:
Experience with both ITSM and Customer Service Management (CSM) modules, particularly where future project phases may include CSM implementation.
Previous experience supporting large enterprise organizations or operating in regulated industries, such as healthcare or medical devices.
micro-certifications or badges related to artificial intelligence, Now Assist, automation, or other relevant platform capabilities.
Familiarity with enterprise architecture standards, advanced workflow automation, and scalable platform development practices.
Benefits
Remote working: Work remotely from India, with the role associated with Bangalore, Karnataka, subject to applicable location requirements.
Full-time employment: Join a full-time engagement focused on enterprise development and ITSM transformation.
Professional development: Strengthen your expertise in configuration, integrations, automation, and AI-enabled platform capabilities.
Technical growth: Gain experience working with enterprise-grade systems, complex integrations, and modern AI-powered service management solutions.
Collaborative environment: Work alongside solution architects, business analysts, and experienced technical professionals on meaningful enterprise projects.
Continuous learning: Benefit from opportunities to develop technical skills, share knowledge, and contribute to ongoing platform improvements.
Career advancement: Potentially expand into technical leadership responsibilities, including mentoring developers, guiding implementation decisions, and managing complex development initiatives.
Innovative projects: Contribute to the adoption of AI-enabled workflows and scalable solutions that improve operational efficiency and service delivery.