Senior Technical Delivery Manager

Team: Project Management

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Lead the delivery of highly available online systems supporting one or more assessment programs, coordinating integrated systems with complex cross-system dependencies.
• Scope, document, and track development requirements for new features and enhancements, including coordinating gap analyses between existing product capabilities and client or program requirements.
• Own the technical specification process and documentation across online systems, partnering with program managers, clients, and technical system managers to ensure expectations are clearly captured.
• Lead user acceptance testing (UAT) in collaboration with program managers and technical project managers, ensuring systems meet requirements before deployment.
• Investigate, triage, and resolve technical escalations and client inquiries, independently providing accurate guidance on system behavior and capabilities.
• Develop sufficient product and system knowledge to effectively support technical delivery, troubleshooting, configuration, and client communication.
• Coordinate or oversee system configuration changes in accordance with established production change-control processes.
• Lead risk management activities by identifying potential delivery risks with system leads, program managers, and client stakeholders and developing mitigation plans.
• Own large-scale system deliverables involving multiple applications, including planning, scheduling, impact analysis, coordination, and deployment.
• Maintain proactive communication with client program managers and other client-side stakeholders to ensure strong customer service and delivery visibility.
• Manage multiple projects simultaneously, shifting between priorities while maintaining quality and meeting demanding deadlines.
• Facilitate requirements-gathering sessions, peer reviews, status meetings, and other working sessions with clients and project stakeholders.
• Coordinate closely with technical and program teams to ensure integrated deliverables are completed accurately and on schedule.

Requirements

• Bachelor’s degree in a related field with 7+ years of relevant experience, or a Master’s degree in a related field with 5+ years of relevant experience.
• Demonstrated experience managing complex technical delivery initiatives involving multiple integrated systems or applications.
• Strong understanding of technical concepts, including data relationships, basic web application components and characteristics, and the software development lifecycle.
• Strong analytical and problem-solving abilities, with an aptitude and willingness to learn basic SQL.
• Excellent written and verbal communication skills, with the ability to translate technical information into clear documentation and stakeholder communications.
• Strong documentation skills and experience developing technical specifications, requirements, test materials, or comparable project documentation.
• Ability to coordinate effectively across technical teams, program managers, clients, and other stakeholders.
• Highly organized, proactive, detail-oriented, and comfortable managing multiple projects and competing priorities.
• Demonstrated ability to work autonomously when investigating issues, responding to client inquiries, and driving deliverables forward.
• Strong team-oriented approach and ability to build productive relationships in a distributed, cross-functional environment.
• Familiarity with bug-tracking and project-management platforms such as Jira is preferred.
• Ability to work effectively under tight timelines while maintaining a high standard of quality and customer service.

Benefits

• Fully remote work environment.
• Full-time employment with the opportunity to lead complex technology delivery initiatives.
• Opportunity to work at the intersection of technology, education, assessment, and client delivery.
• Cross-functional exposure to technical teams, program managers, clients, and other stakeholders.
• Opportunity to contribute to systems that support digital assessment experiences for educators and students.
• Collaborative environment emphasizing simplicity, reliability, customer focus, and timely execution.
• Equal opportunity workplace committed to valuing diverse backgrounds, ideas, and experiences.
• Professional growth through exposure to complex systems, technical delivery processes, requirements management, and large-scale deployments.