Senior Software Engineering Manager, Managed Gateways SREs

Team: IT

Location: Canada

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Build and lead a high-performing Site Reliability Engineering team, establishing engineering standards, best practices, and a culture of operational excellence.
• Contribute directly to critical infrastructure implementations during the team's growth phase, combining leadership with hands-on technical execution.
• Design, deploy, and optimize highly available, scalable cloud-native infrastructure using Kubernetes and modern cloud technologies.
• Drive reliability initiatives by managing monitoring, alerting, incident response, root cause analysis, and continuous service improvements.
• Develop automation, self-service tooling, and operational processes that improve deployment efficiency and reduce manual effort.
• Define, monitor, and improve service level objectives (SLOs), service level indicators (SLIs), and overall platform reliability.
• Collaborate with engineering, product, and support teams to ensure new features are operationally ready and aligned with long-term platform goals.
• Mentor engineers, support career development, and foster a collaborative, high-performance team environment.

Requirements

• Proven experience leading Site Reliability Engineering, DevOps, or Infrastructure Engineering teams in fast-paced, high-growth organizations.
• Strong expertise designing, deploying, and operating highly available distributed systems on AWS, Azure, GCP, or similar cloud platforms.
• Extensive hands-on experience with Kubernetes and container orchestration in production environments.
• Proficiency in Go (Golang) or another modern programming language used for infrastructure automation and platform development.
• Solid understanding of observability practices, including experience with tools such as Prometheus, Grafana, OpenTelemetry, or comparable platforms.
• Demonstrated experience managing production incidents, performing root cause analysis, and implementing long-term reliability improvements.
• Familiarity with API gateways, service mesh technologies, or network proxy solutions is considered an asset.
• Strong leadership, communication, collaboration, and stakeholder management skills, with the ability to balance strategic vision and technical execution.
• Cloud or Kubernetes certifications (such as AWS Certified DevOps Engineer, CKA, or CKAD), open-source contributions, or experience in developer infrastructure organizations are advantageous.

Benefits

• Competitive compensation package.
• Remote-friendly work environment with flexibility.
• Opportunity to build and lead a new engineering team with significant ownership and influence.
• Work on large-scale, cloud-native infrastructure supporting mission-critical services.
• Career growth opportunities within a rapidly scaling global technology organization.
• Collaborative engineering culture focused on innovation, reliability, and continuous improvement.
• Exposure to cutting-edge technologies across Kubernetes, cloud platforms, automation, and distributed systems.