Senior Project Manager

Team: Project Management

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

As a Senior Project Manager, you will own the successful delivery of customer projects and programs, acting as the central point of contact between customers, internal teams, and stakeholders. You will ensure projects are delivered on time, within scope, and aligned with customer objectives while driving continuous improvement across delivery processes.

• Lead end-to-end project and program management activities, including planning, execution, monitoring, and successful closure.
• Manage project scope, timelines, budgets, resources, quality, risks, issues, and communication plans throughout the delivery lifecycle.
• Drive implementation, rollout, and adoption of products and services according to customer requirements.
• Establish strong relationships with customer stakeholders, acting as a trusted advisor and ensuring high levels of satisfaction.
• Facilitate project steering meetings, status updates, and executive communications to maintain alignment across all parties.
• Develop and maintain detailed project plans, schedules, forecasts, and documentation using established project management methodologies.
• Lead geographically distributed technical and business teams, promoting collaboration and accountability.
• Identify risks, challenges, and improvement opportunities while developing proactive mitigation strategies.
• Manage customer expectations and ensure successful realization of business value from delivered solutions.
• Support revenue objectives through accurate forecasting, invoicing coordination, and identification of additional service opportunities.
• Partner with sales and business teams to identify opportunities for account expansion and additional services.
• Contribute to the improvement of delivery methodologies, tools, processes, and best practices across the organization.

Requirements:

The ideal candidate brings strong project leadership experience, customer management expertise, and the ability to successfully deliver complex technology initiatives in a professional services environment. You should be comfortable managing multiple stakeholders, balancing business priorities, and driving results in highly collaborative settings.

• Strong experience managing customer-facing technology projects, preferably within an IT professional services or software delivery environment.
• Solid understanding of project management methodologies, with experience applying PMI standards and practices.
• PMP certification is preferred but not required.
• Experience managing complex projects involving technical teams, business stakeholders, and enterprise customers.
• Knowledge of contact center operations, customer experience platforms, or related technologies is a plus.
• Strong leadership, communication, negotiation, and presentation skills.
• Ability to manage geographically distributed teams and operate effectively within matrix organizations.
• Proven ability to identify risks, evaluate solutions, and make informed decisions in complex environments.
• Strong customer-focused mindset with experience building trusted client partnerships.
• Ability to translate technical concepts into clear business outcomes for diverse audiences.
• Experience with project financial management, forecasting, revenue delivery, and value realization.
• Self-motivated, proactive, and results-oriented with the ability to work independently.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Benefits:

• Remote work opportunity within the United States.
• Competitive compensation package based on experience and qualifications.
• Opportunity to lead impactful technology projects for enterprise customers.
• Collaborative environment focused on innovation, teamwork, and continuous improvement.
• Career growth opportunities within a global technology organization.
• Access to professional development and learning opportunities.
• Inclusive workplace culture that values diverse perspectives and contributions.