Senior Project Manager, Client Services

Team: Project Management

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Respond to client requests and provide expert consultation on project scope, execution, workflows, and solution delivery in line with industry best practices and established standards.
• Manage client or case budgets while identifying approaches that reduce costs, accelerate delivery, improve quality, and maximize the effective use of available technologies.
• Plan, monitor, and manage project communications across internal teams, clients, and external stakeholders, ensuring expectations around scope, responsibilities, and deadlines remain clear.
• Initiate and coordinate client work by creating work orders for data processing, document review, production, and other project activities.
• Manage projects through completion, maintaining strong client relationships and ensuring solutions meet agreed objectives and delivery requirements.
• Provide workflow consultation and contribute to the development, refinement, and implementation of project and operational standards.
• Train and develop team members on eDiscovery workflows, best practices, and effective project execution.
• Act as an internal escalation resource by developing a strong understanding of workflows, tools, documentation, and available solutions.
• Identify issues, communicate risks, propose practical solutions, and help resolve conflicts between internal and external stakeholders.
• Support the development of trusted client relationships that encourage repeat engagements and expanded opportunities.
• Adapt priorities and project approaches as workloads, client requirements, and business needs evolve.

Requirements:

• Bachelor’s degree or equivalent professional experience required; a Master’s degree or JD is a plus.
• At least 6 years of professional experience, including a minimum of 4 years in eDiscovery project management.
• At least 5 years of experience working within a law department, law firm, legal consulting organization, or eDiscovery provider.
• Demonstrated experience with Relativity is required.
• Strong knowledge of eDiscovery processes and the ability to design client and project solutions that leverage technology and efficient workflows.
• Proven ability to identify approaches that reduce overall client costs, improve delivery speed, and enhance the quality of project outcomes.
• Strong project management capabilities, including managing scope, budgets, timelines, priorities, stakeholders, and projects through successful completion.
• Excellent written and verbal communication skills, with the ability to provide clear instructions, communicate complex information, identify issues, propose solutions, and manage conflicts.
• Strong client-facing and consulting skills, with the ability to establish trust and serve as a strategic advisor.
• Ability to interpret and act on a wide range of written and verbal instructions while maintaining strong attention to detail.
• Ability to work independently while collaborating effectively within a team environment.
• Flexibility and adaptability when managing changing priorities and growing or fluctuating workloads.
• Ability and willingness to quickly learn internal workflows, tools, standards, and documentation.
• Comfortable working in a remote environment and, when necessary, being available outside normal business hours, including evenings or weekends.

Benefits:

• Compensation: $56.50–$74,894.00 hourly range as listed; actual compensation may vary based on skills, experience, geographic location, and other relevant factors.
• Eligibility to participate in an annual bonus or incentive program.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Company-paid life and AD&D insurance.
• Short- and long-term disability coverage.
• Telemedicine and wellness programs.
• Flexible PTO program.
• Paid volunteer days.
• Voluntary accident, hospitalization, and critical illness insurance.
• Voluntary pet insurance.
• Fully remote work environment.
• Temporary two-month assignment with opportunities to contribute to complex client projects and develop advanced eDiscovery and consulting expertise.
• Professional, collaborative workplace committed to inclusion, respect, and equal opportunity.